Licensing Error Issue Monarch Classic

Ken Lindsay
Ken Lindsay Altair Community Member
edited November 2023 in Community Q&A

I need some help resolving a licensing issue. The error reads:

Unknown error occurred

Altair Managed Licensing: License Error

Feature: Monarch Classic

Error Code: 1

Error Description:

Invalid config file

Tagged:

Answers

  • Julia Cobb
    Julia Cobb Altair Community Member
    edited October 2023

    I just encountered this issue and accidentally solved it. After generating the auth code in your altair one portal, use it to authenticate on the first tab THEN second tab of license manager. I was only doing the 2nd tab (since that's where the warning sign was) and skipped the first tab, which appeared fine.  

  • Derek Moore_21075
    Derek Moore_21075 Altair Community Member
    edited November 2023

    I'm getting this error and cannot proceed to the licensing screen to correct the issue, Monarch does not launch.  How do I fix this if I cannot get the program to launch?

     

  • Julia Cobb
    Julia Cobb Altair Community Member
    edited November 2023
    Derek Moore_21075 said:

    I'm getting this error and cannot proceed to the licensing screen to correct the issue, Monarch does not launch.  How do I fix this if I cannot get the program to launch?

     

    Are you launching Monarch or the License Manager? You have to active the license in "License Manager", which should launch regardless of an active license or not. 

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