Organizer error "Library is closed" and crash

Niccolo' Bigagli
Niccolo' Bigagli Altair Community Member
edited February 28 in Community Q&A

I tried them all, but when i open hyperworks desktop and i switch to hypermesh i recive the organizer error "library is closed" and the software crash. I found out in the forums other problems like this one, so i removed setting's temporary files. FIrst i recived organizer error "library is closed" when i started hyperworks desktop, next i removed in the properties the destination after the "C:\Users\Niccolo'\Desktop\Altair HW\hwdesktop\hw\bin\win64\hw.exe" and now i can open hyperworks desktop. the problem appears when i switch to Hypermesh and the programm crash. I tried them all to solve it, but it doesn't work. I have the studente version.. how can i solve my problem?

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Answers

  • Viraj Kulkarni_21218
    Viraj Kulkarni_21218
    Altair Employee
    edited April 2021

    Can you please delete all the files in below location:

    C:\Users\%UserProfile%\Documents\command.tcl
    C:\Users\%UserProfile%\Documents\command1.tcl
    C:\Users\%UserProfile%\Documents\hmmenu.set
    C:\Users\%UserProfile%\Documents\hmsettings.tcl
    C:\Users\%UserProfile%\Documents\hwsettings.xml
    C:\Users\%UserProfile%\Documents\hwsettings.xml.bk

    C:\Users\%UserProfile%\.Altair
    C:\Users\%UserProfile%\AppData\Local\Altair
    C:\Users\%UserProfile%\AppData\Local\.altair_licensing
    C:\Users\%UserProfile%\AppData\Local\Temp\.altair
    C:\Users\%UserProfile%\AppData\Roaming\Altair
    C:\Users\%UserProfile%\AltairLibraries

    Let me know if that solves your problem.

  • Scarlet Mee
    Scarlet Mee Altair Community Member
    edited February 28

    Hi there,

    I am also having the same problem now but I have deleted the first section of files However, I cannot find the second half of files. Is there any other way to fix this problem?

     

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