Organizer error "Library is closed" and crash

Niccolo' Bigagli

I tried them all, but when i open hyperworks desktop and i switch to hypermesh i recive the organizer error "library is closed" and the software crash. I found out in the forums other problems like this one, so i removed setting's temporary files. FIrst i recived organizer error "library is closed" when i started hyperworks desktop, next i removed in the properties the destination after the "C:\Users\Niccolo'\Desktop\Altair HW\hwdesktop\hw\bin\win64\hw.exe" and now i can open hyperworks desktop. the problem appears when i switch to Hypermesh and the programm crash. I tried them all to solve it, but it doesn't work. I have the studente version.. how can i solve my problem?

Viraj_Kulkarni

Can you please delete all the files in below location:

C:\Users\%UserProfile%\Documents\command.tcl
C:\Users\%UserProfile%\Documents\command1.tcl
C:\Users\%UserProfile%\Documents\hmmenu.set
C:\Users\%UserProfile%\Documents\hmsettings.tcl
C:\Users\%UserProfile%\Documents\hwsettings.xml
C:\Users\%UserProfile%\Documents\hwsettings.xml.bk

C:\Users\%UserProfile%\.Altair
C:\Users\%UserProfile%\AppData\Local\Altair
C:\Users\%UserProfile%\AppData\Local\.altair_licensing
C:\Users\%UserProfile%\AppData\Local\Temp\.altair
C:\Users\%UserProfile%\AppData\Roaming\Altair
C:\Users\%UserProfile%\AltairLibraries

Let me know if that solves your problem.

Scarlet Mee

Hi there,

I am also having the same problem now but I have deleted the first section of files However, I cannot find the second half of files. Is there any other way to fix this problem?

 

Adi23

Hi,
I too am facing the same issue even after deleting the files mentioned above. Is there any other solution for this?