How do I get rid of license error 9 ?

My objective is to do a topology optimazation via ELISE. The programm has a feature called "OptiStruct" solver. Everytime I want to run it I get the following error message:
ANALYSIS COMPLETED.
License error:
Altair License Manager: License error
Feature(s): GlobalZoneEU, HyperWorks, HWOptiStructFEA
Error Code: 9
Error Description:
Feature not found
Feature: OptiStructFEA
Error Code: 9
Error Description:
[LOCAL] C:\Program Files\Altair\2021.2\/security/altair_lic.dat - (Err: 9) Feature not found
License Path: C:\Program Files\Altair\2021.2\\security\altair_lic.dat;C:\Users\Public\Downloads\altair_lic.dat;C:\Program Files\Altair\2021.2\/security/altair_lic.dat
StdErr output from the solver:
==============================
Activating OPT SKIP mode.
Activating OPT SKIP mode.
Activating OPT SKIP mode.
==============================
hwsolver.mesg output from the solver:
==============================
ANALYSIS COMPLETED.
==============================
I have already checked that the license file is in the security folder, no environment variable is enabled and there is no .dat.dat in the file extension. Also, all installed programs (HyerWorks, Inspire, Optistruct) are working.
Answers
-
Hello,
Please create a support case to handle your specific issue.
Thanks,
Matthieu0