License activation issue- Error code #9

Vero

I am trying to activate my student license, but keep getting an error about the activation even after following every step in the troubleshooting document provided (https://altairuniversity.com/altair-student-edition-licensing/) so please don't just refer me to this page. I downloaded the licence and created an environmental variable. Still nothing has worked, It keeps giving me this:

 

This is the copy of my license log:

 

[10/07/22 10:58:50] System Error: No Auth Token in HHWU Config

====================

[10/07/22 10:58:49] Releasing features...

[10/07/22 10:58:49] Invalid state for releasing

[10/07/22 10:58:49] Failed to release

====================

[10/07/22 10:58:49] Trying activate features...

[10/07/22 10:58:49] Trying to activate...

[10/07/22 10:58:49] Deactivating features...

[10/07/22 10:58:49] Activating...

[10/07/22 10:58:49] Activating required features

[10/07/22 10:58:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

 

Feature: SimLabPrePost

Error Code: 6

Error Description:

[LOCAL] C:\Program Files\Altair\2022\security\altair_lic.dat - (Err: 9) Feature not found

[LOCAL] C:\Users\IRM_Laura\Downloads\altair_lic.dat - (Err: 6) Unable to read file

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

 

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:49] Failed to activate

====================

====================

[10/07/22 10:58:50] Releasing features...

[10/07/22 10:58:50] Invalid state for releasing

[10/07/22 10:58:50] Failed to release

====================

[10/07/22 10:58:50] Trying activate features...

[10/07/22 10:58:50] Trying to activate...

[10/07/22 10:58:50] Deactivating features...

[10/07/22 10:58:50] Activating...

[10/07/22 10:58:50] Activating required features

[10/07/22 10:58:50] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

 

Feature: SimLabPrePost

Error Code: 6

Error Description:

[LOCAL] C:\Program Files\Altair\2022\security\altair_lic.dat - (Err: 9) Feature not found

[LOCAL] C:\Users\IRM_Laura\Downloads\altair_lic.dat - (Err: 6) Unable to read file

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:51] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

 

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:51] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program

Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:51] Failed to activate

====================

 

I also tried (as suggested in another discussion) to disconnect from VPN and try again but that didn't help. Any help at all would be much appreciated! Thank you!

Payal Pawar_20288

Hi

Can you once check whether the Ethernet ID of your machine matches with the ethernet ID in the license file? Or else can you run ipconfig/all in command window and send the output here?

Please also ensure that the license file is named correctly. Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat