License activation issue- Error code #9

Vero
Vero Altair Community Member
edited October 2022 in Community Q&A

I am trying to activate my student license, but keep getting an error about the activation even after following every step in the troubleshooting document provided (https://altairuniversity.com/altair-student-edition-licensing/) so please don't just refer me to this page. I downloaded the licence and created an environmental variable. Still nothing has worked, It keeps giving me this:

image

 

This is the copy of my license log:

 

[10/07/22 10:58:50] System Error: No Auth Token in HHWU Config

====================

[10/07/22 10:58:49] Releasing features...

[10/07/22 10:58:49] Invalid state for releasing

[10/07/22 10:58:49] Failed to release

====================

[10/07/22 10:58:49] Trying activate features...

[10/07/22 10:58:49] Trying to activate...

[10/07/22 10:58:49] Deactivating features...

[10/07/22 10:58:49] Activating...

[10/07/22 10:58:49] Activating required features

[10/07/22 10:58:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

 

Feature: SimLabPrePost

Error Code: 6

Error Description:

[LOCAL] C:\Program Files\Altair\2022\security\altair_lic.dat - (Err: 9) Feature not found

[LOCAL] C:\Users\IRM_Laura\Downloads\altair_lic.dat - (Err: 6) Unable to read file

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

 

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:49] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:49] Failed to activate

====================

====================

[10/07/22 10:58:50] Releasing features...

[10/07/22 10:58:50] Invalid state for releasing

[10/07/22 10:58:50] Failed to release

====================

[10/07/22 10:58:50] Trying activate features...

[10/07/22 10:58:50] Trying to activate...

[10/07/22 10:58:50] Deactivating features...

[10/07/22 10:58:50] Activating...

[10/07/22 10:58:50] Activating required features

[10/07/22 10:58:50] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

 

Feature: SimLabPrePost

Error Code: 6

Error Description:

[LOCAL] C:\Program Files\Altair\2022\security\altair_lic.dat - (Err: 9) Feature not found

[LOCAL] C:\Users\IRM_Laura\Downloads\altair_lic.dat - (Err: 6) Unable to read file

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:51] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

 

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:51] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Program Files/Altair/2022/security/altair_lic.dat;C:/Program

Files/Altair/2022/SimLab/../security/altair_lic.dat;C:\Program Files\Altair\2022\security\altair_lic.dat;C:\Users\IRM_Laura\Downloads\altair_lic.dat

 

[10/07/22 10:58:51] Failed to activate

====================

 

I also tried (as suggested in another discussion) to disconnect from VPN and try again but that didn't help. Any help at all would be much appreciated! Thank you!

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited October 2022

    Hi

    Can you once check whether the Ethernet ID of your machine matches with the ethernet ID in the license file? Or else can you run ipconfig/all in command window and send the output here?

    Please also ensure that the license file is named correctly. Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat

     

  • Vero
    Vero Altair Community Member
    edited October 2022
    Payal Pawar_20288 said:

    Hi

    Can you once check whether the Ethernet ID of your machine matches with the ethernet ID in the license file? Or else can you run ipconfig/all in command window and send the output here?

    Please also ensure that the license file is named correctly. Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat

     

     
    Thanks for your reply Pawar! Here are the addresses:
     
    Ethernet adapter Ethernet:
     
       Physical Address. . . . . . . . . : E8-6A-64-D3-E3-73
     
     
    Ethernet adapter VirtualBox Host-Only Network:
       Physical Address. . . . . . . . . : 0A-00-27-00-00-0A
     
     
     
    Wireless LAN adapter LAN-Verbindung* 3:
     
       Physical Address. . . . . . . . . : A4-C3-F0-3A-09-D6
     
     
    Wireless LAN adapter LAN-Verbindung* 12:
     
       Physical Address. . . . . . . . . : A6-C3-F0-3A-09-D5
     
     
    Wireless LAN adapter WLAN:
     
       Physical Address. . . . . . . . . : A4-C3-F0-3A-09-D5
     
     
    Thank you!
     
  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited October 2022
    Vero said:

     
    Thanks for your reply Pawar! Here are the addresses:
     
    Ethernet adapter Ethernet:
     
       Physical Address. . . . . . . . . : E8-6A-64-D3-E3-73
     
     
    Ethernet adapter VirtualBox Host-Only Network:
       Physical Address. . . . . . . . . : 0A-00-27-00-00-0A
     
     
     
    Wireless LAN adapter LAN-Verbindung* 3:
     
       Physical Address. . . . . . . . . : A4-C3-F0-3A-09-D6
     
     
    Wireless LAN adapter LAN-Verbindung* 12:
     
       Physical Address. . . . . . . . . : A6-C3-F0-3A-09-D5
     
     
    Wireless LAN adapter WLAN:
     
       Physical Address. . . . . . . . . : A4-C3-F0-3A-09-D5
     
     
    Thank you!
     

    Please request for license file again here https://studentedition.altair.com/ with this Ethernet ID - E8-6A-64-D3-E3-73

    image

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