Don't see any apps in my apps or can't find my app

Unknown
Unknown
edited April 24 in Community Q&A

Maybe I am trying too soon. I just got the email to create an account today and am trying to download Monarch. It will not download and when I check Managed Licenses I don't see any apps. 

Tagged:

Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited February 13

    Hello Rolf,

    There was an issue with your account. Can you please try again?

    Thanks,

    Matthieu Pupat

  • Rolf Baum_20427
    Rolf Baum_20427 Altair Community Member
    edited February 13

    Hi Matthieu,

     

    I was able to download the software now, thanks. I am in IT and will need to install the software, which I can do, although how do I setup the user that will be using it? Yesterday when I was following the setup instructions it instructed me to how to add users although it doesn’t look like that works anymore. How do I add users?

     

    Thanks,

    Rolf

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited February 14

    Rolf,

    Only admins can add users to an account. If you need those privileges, please talk to your Account Manager or create a support case so that we can look into it.

    Thanks,

    Matthieu Pupat

Categories