How to get into our server after new license has been applied.

Lou Heimstead
Lou Heimstead Altair Community Member
edited January 8 in Community Q&A

We are getting the following message when trying to sign into our Automator application. A new license was applied yesterday, under current license usage, AU Data Analyst, I see expiration dates of 12-30-25 but it references 96274.

Our jobs have stopped running since yesterday at 6 pm CST.

 

The system cannot complete your request. You have insufficient permissions or the page does not exist.
To enter the site, click here.

License not found or has incorrect format.

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited January 8

    Hello,

    Please open a support case so that our Automator specialists can help you.

    Thank you,

    Matthieu Pupat

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