i cant install hyperworks

Alberto CAMPUZANO

today i downloaded hyperworks, i want to install in my dell computer with windows 11 however, when o tried to run hw2022.1_win64 i get the following error.

 

Let me tell you that several months ago iinstalled hyperworks on this machine and everything went right, then i clean the computer and i uninstall all the softwares. Now i tried to install hyperworks again but i am getting this error.

 

It looks like java problems, therefore i i went to java's website and i downloaded java but the error persists

 

Thanks in advance

 

Flexeraaxd$aaa: Windows DLL failed to load
    at Flexeraaxd.af(Unknown Source)
    at Flexeraaxd.aa(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.base/java.lang.reflect.Method.invoke(Unknown Source)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)

Jocelyn

Hi @Alberto CAMPUZANO I found a KB article which might help https://community.altair.com/community?id=kb_article&sysparm_article=KB0119889 

Alberto CAMPUZANO

Jocelyn Renita Quadras said:

Hi @Alberto CAMPUZANO I found a KB article which might help https://community.altair.com/community?id=kb_article&sysparm_article=KB0119889 

Hi @Jocelyn Renita Quadras, Thank you for the information.

 

Well, i was talking with the altair support, according to them, there is a compatibility problem with windows 11, they had the same problem with some other computers having windows 11. However, there is a "workaround". Instead to install the latest version (2022.1), you must install the previous version (2022).

Hence, i did that, now everything works of course is not latest version, but it fits my needs.

I assume they will try to solve the compatibility issue, i hope it wont take too much time.

 

Again thanks in advance.

Amedeo Volato Scuotto

Alberto CAMPUZANO said:

Hi @Jocelyn Renita Quadras, Thank you for the information.

 

Well, i was talking with the altair support, according to them, there is a compatibility problem with windows 11, they had the same problem with some other computers having windows 11. However, there is a "workaround". Instead to install the latest version (2022.1), you must install the previous version (2022).

Hence, i did that, now everything works of course is not latest version, but it fits my needs.

I assume they will try to solve the compatibility issue, i hope it wont take too much time.

 

Again thanks in advance.

Hello Alberto,

have you received any update on this from the support team?

I'm experiencing the same issue on Windows 11 and Windows Server 2019.

Regards, Amedeo

Amedeo Volato Scuotto

Amedeo Volato Scuotto said:

Hello Alberto,

have you received any update on this from the support team?

I'm experiencing the same issue on Windows 11 and Windows Server 2019.

Regards, Amedeo

Sorry, there is an error in my precedent message.

I have the error "Flexeraaxd$aaa: Windows DLL failed to load" with Windows 11 and Windows Server 2022. 

The install of hw2022.1_win64 on Windows Server 2019 works.

I'm testing the 3 OSs to anticipate the next one(s) we'll use for PC and VDI.

Matthieu Pupat

Hello,
Please use HyperWorks 2022.2 installer which installs on Windows 11.
Thanks,
Matthieu