Can't download Altair SLC or Workbench

Lauren N
Lauren N New Altair Community Member
edited January 16 in Community Q&A

Hello,

 

I have a community license for Altair SLC and Workbench, but when I try to download the SLC file my computer says the file is damaged. I've tried deleting it and re-downloading but it did not work. The Workbench also will not open (it says there was an error). I also can't seem to open a case because I don't know what account it is asking for. I was using WPS fine before this and it is very frustrating.  

I am using a Mac with Sonoma

 

 

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Answers

  • Nicholas_21406
    Nicholas_21406
    Altair Employee
    edited January 16

    Hi Lauren,

    Sorry to hear about the issues you are having.  Please open a Support ticket with Altair, showing a screenshot of the site where you are trying to download the file from, and we will be able to send you the installer by a secure file transfer.

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