License for single user Thea Render

Jonathan Mortimer
Jonathan Mortimer Altair Community Member
edited May 2023 in Community Q&A

I have paid for a single license from the Thea Render website and cannot find how to activate the software in the License Setup menu. I am using Thea for Sketchup 2.2 with a HostID of A44CC87B2537. The dashboard does not show license information - can you advise?

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited May 2023

    Hello,

    Thea for Sketchup 2.x paid-up licences are not Managed licences and do not show up on the Altair One.
    Please note that Thea for Sketchup 2.x end of support was Oct 31st, 2019.

    If you got a Thea for Skecthup 3 license please create a case and we will help you get access to your license.

    Thanks,

    Matthieu Pupat

  • Jonathan Mortimer
    Jonathan Mortimer Altair Community Member
    edited May 2023

    Dear Matthieu

    Thank you for your response - Thea for Sketchup V3 is not compatible with be computer/software setup and I have been using V2. If there is no way around this I will need to cancel the order - how can a create a 'case' in order to process this.

    Thank you for you help in this.

    Jon Mortimer

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited May 2023
    Jonathan Mortimer said:

    Dear Matthieu

    Thank you for your response - Thea for Sketchup V3 is not compatible with be computer/software setup and I have been using V2. If there is no way around this I will need to cancel the order - how can a create a 'case' in order to process this.

    Thank you for you help in this.

    Jon Mortimer

    Hello,

    Sorry if I was not clear. If you just bought a Thea for Sketchup 3 license it can still be used with a Thea for Sketchup 2 version. To create a case please click on Case menu in the top right of our portal and then Create Product Case:

    image

    Thanks,

    Matthieu Pupat

  • Jonathan Mortimer
    Jonathan Mortimer Altair Community Member
    edited May 2023

    Dear Matthieu

     

    Thank you for clarifying - I will create a 'case' - one immediate foolish question - what is the Account box asking me to input, I've tried the MDH ID, the 5 digit code beside the software title, my user name, my email - the Dashboard makes no reference to Account name so I'm lost, again. Apologies, obviously this is a process not intended to be used be non tech individuals.

    thanks again

     

    Jon Mortimer

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited May 2023
    Jonathan Mortimer said:

    Dear Matthieu

     

    Thank you for clarifying - I will create a 'case' - one immediate foolish question - what is the Account box asking me to input, I've tried the MDH ID, the 5 digit code beside the software title, my user name, my email - the Dashboard makes no reference to Account name so I'm lost, again. Apologies, obviously this is a process not intended to be used be non tech individuals.

    thanks again

     

    Jon Mortimer

    Jon,

    It should auto-populate with your company name. If it does not work. I'll go ahead and create the case for you. Sorry for the trouble.

    Matthieu

  • Jonathan Mortimer
    Jonathan Mortimer Altair Community Member
    edited May 2023

    Matthieu - sorry, no auto-population possible, and its a required field. I am not a business but instead an individual so that may have confused the situation.

    Can you initiate the Case? What would you need from me?

    Jon

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited May 2023
    Jonathan Mortimer said:

    Matthieu - sorry, no auto-population possible, and its a required field. I am not a business but instead an individual so that may have confused the situation.

    Can you initiate the Case? What would you need from me?

    Jon

    The case has been created last week.

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