Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

License for single user Thea Render

I have paid for a single license from the Thea Render website and cannot find how to activate the software in the License Setup menu. I am using Thea for Sketchup 2.2 with a HostID of A44CC87B2537. The dashboard does not show license information - can you advise?

Find more posts tagged with

English

Licensing and Altair Units

Accepted answers

All comments

Matthieu Pupat

Hello,

Thea for Sketchup 2.x paid-up licences are not Managed licences and do not show up on the Altair One.
Please note that Thea for Sketchup 2.x end of support was Oct 31st, 2019.

If you got a Thea for Skecthup 3 license please create a case and we will help you get access to your license.

Thanks,

Matthieu Pupat

Jonathan Mortimer

Dear Matthieu

Thank you for your response - Thea for Sketchup V3 is not compatible with be computer/software setup and I have been using V2. If there is no way around this I will need to cancel the order - how can a create a 'case' in order to process this.

Thank you for you help in this.

Jon Mortimer

Matthieu Pupat

Dear Matthieu

Thank you for your response - Thea for Sketchup V3 is not compatible with be computer/software setup and I have been using V2. If there is no way around this I will need to cancel the order - how can a create a 'case' in order to process this.

Thank you for you help in this.

Jon Mortimer

Hello,

Sorry if I was not clear. If you just bought a Thea for Sketchup 3 license it can still be used with a Thea for Sketchup 2 version. To create a case please click on Case menu in the top right of our portal and then Create Product Case:

Thanks,

Matthieu Pupat

Jonathan Mortimer

Dear Matthieu

Thank you for clarifying - I will create a 'case' - one immediate foolish question - what is the Account box asking me to input, I've tried the MDH ID, the 5 digit code beside the software title, my user name, my email - the Dashboard makes no reference to Account name so I'm lost, again. Apologies, obviously this is a process not intended to be used be non tech individuals.

thanks again

Jon Mortimer

Matthieu Pupat

Dear Matthieu

Thank you for clarifying - I will create a 'case' - one immediate foolish question - what is the Account box asking me to input, I've tried the MDH ID, the 5 digit code beside the software title, my user name, my email - the Dashboard makes no reference to Account name so I'm lost, again. Apologies, obviously this is a process not intended to be used be non tech individuals.

thanks again

Jon Mortimer

Jon,

It should auto-populate with your company name. If it does not work. I'll go ahead and create the case for you. Sorry for the trouble.

Matthieu

Jonathan Mortimer

Matthieu - sorry, no auto-population possible, and its a required field. I am not a business but instead an individual so that may have confused the situation.

Can you initiate the Case? What would you need from me?

Jon

Matthieu Pupat

Matthieu - sorry, no auto-population possible, and its a required field. I am not a business but instead an individual so that may have confused the situation.

Can you initiate the Case? What would you need from me?

Jon

The case has been created last week.