Why am I getting an error related to an inconsistent version of Hyperworks CFD and AcuSolve version?
I'm using Altair in the student version, and once I have the model prepared for simulation and click 'Run,' an alert appears stating that the versions of Hyperworks CFD and AcuSolve are inconsistent and that I may need a more advanced version of AcuSolve than 2022, even though the installed version is 2022.3.
If I try to initiate the simulation regardless, it fails within seconds, as shown in the images.
Answers
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Hi Ruben
to avoid this make sure that you are running the same version of Hyperworks CFD as the actual solver (in this case Acusolve)
From Altair One / Market place you can download the version you need for Acusolve.
Hope this helps!
/johan0 -
Hi Johan,
I don't have the option to look in downloads, because the downloads tab doesn't appear in my account, like you can see in the image. I don't know if this is related to having the student version.
Additionally, I downloaded both HyperWorks CFD and AcuSolve directly from the email sent by Altair when acquiring the student license, so those should be the corresponding student versions. What can I do then?
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Rubén Barrio Pérez said:
Hi Johan,
I don't have the option to look in downloads, because the downloads tab doesn't appear in my account, like you can see in the image. I don't know if this is related to having the student version.
Additionally, I downloaded both HyperWorks CFD and AcuSolve directly from the email sent by Altair when acquiring the student license, so those should be the corresponding student versions. What can I do then?
Can you attach an image showing the entire HyperWorks/Mesh CFD GUI - as well as the Launch AcuSolve panel made wide enough to show the entire path for the Acurun Path field?
I assume you hit 'Yes' to continue. Did you at least get a .Log file created? If yes, please attach that also.
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Here you have a folder with all the images you requested. And the .Log file too. There is one picture that shows the only 4 Altair programs that I have downloaded.
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Rubén Barrio Pérez said:
Here you have a folder with all the images you requested. And the .Log file too. There is one picture that shows the only 4 Altair programs that I have downloaded.
It looks like your license(s) expired end of day 29 Nov 2023. The problem started just fine - until the point where it needed to check out the license. Seems you need to renew the license.
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Exactly, the license I had expired on November 29, 2023, but when I asked Altair support, they told me to uninstall and install the student version. I did that, and initially, I received the email with the programs to install along with the student license. Is it possible that AcuSolve does not belong to that license? It seems strange to me because I downloaded everything from the same email.
This is the email:
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Rubén Barrio Pérez said:
Exactly, the license I had expired on November 29, 2023, but when I asked Altair support, they told me to uninstall and install the student version. I did that, and initially, I received the email with the programs to install along with the student license. Is it possible that AcuSolve does not belong to that license? It seems strange to me because I downloaded everything from the same email.
This is the email:
Right - you need HyperWorks Bundle and CFD Solvers (for HyperWorks CFD and AcuSolve). Did you get a new license with a later expiration date? What is the full directory/path to that new license file? You can set the environment variable ALTAIR_LICENSE_PATH to point to that license file. (It seems the solver is still finding the old license)
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Altair Employee