installation error

Hi friends,

I installed hyperwork student edition on my laptap by copying altair_lic.dat in secure folder in installation path.

Recently my university purchased the full package license so that I added the environmental variable as proposed. But, I got the following error!

Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh

Error Code: 15

Error Description:

[NETWORK] --- - (Err: 15) Unable to connect to license server

Feature: HyperMesh

Error Code: 15

Error Description:

[LOCAL] C:/Program Files/Altair/2018/security/altair_lic.dat - (Err: 6) Unable to read file

Would you please help me to find the problem?

Thank you for your time,

Cnaaaa

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Pranav Hari

Hi Cnaaaaa

The error is because you are not able to connect with the license server. Check and ensure that you have connectivity between the servers. Try to ping the server and check whether file sharing works both ways between all the machines.

Also add an exception to the port 6200 in the firewall - in the server and the client machines.

Cnaaaaa

Thank you for your reply.

I uninstalled the previous one. Then added the environmental variable, added an exception to firewall port with number of 6200 on my computer and installed hyperwork 2018 again.

I still got the very error!

I don’t know how I should check the connectivity between the machines? (Our IT service gave us a message That every thing was prepared from their side to install hyperwork) And I am connected to the laboratory VPN.

I appreciate ate your time and attention,

Cna

Pranav Hari

Hi Cnaaaaa

Can you please confirm which version are you trying to install? The student edition in your laptop or the full version in your lab.

The method of installation for both these are different.

Cnaaaaa

Hi Pranav Hari,

I am trying to install the full version in my laboratory. Could you please let me know the method for installation of the full version? ( KTEX and HYPERFORM are included in the full version which I need them)

I appreciate your help,

Cna

QuyNguyenDai

Are you sure Student edition can work with Network License server?

Cnaaaaa

Thanks for the reply.

you mean the hyperwork installation files provided in altair website is only for student edition?

I assumed providing different licence path would be enough to access full version facilities. Would you please let me know if there is any tutorial for installation of the full version?

I appreciate your help,

Cna

Pranav Hari

Hi Cnaaaaa

The student edition is not meant for commercial use. The license file for student edition which you receive through the mail is locked to the host-id of your Laptop/Desktop which you have used to generate the Host-id.

If your university has purchased the full version license, then you can install it on your lab.

Have a look at the Installation guide and also check and ensure the connectivity between the servers.

Unable to find an attachment - read this blog

Cnaaaaa

Hi Pranav Hari

Thank you so much for your assistance. But, I am not able to download the files you attached(seems they are unavailable). \

Could you please send them again?

Pranav Hari

Check this

Unable to find an attachment - read this blog

Cnaaaaa

Hi Pranav Hari,

It still is not available for me!

Thanks a lot

<?xml version="1.0" encoding="UTF-8"?>