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LICENSE ACTIVATION AND START OF THE PROGRAMS

Good evening

I am Ignazio Casale, a student of politecnico di torino, and i'm facing some problems with the installation of the programs and my license.

In particular i'm able to install all the programs and as suggested by the procedure i set the license in the folder security of the main folder altair in the pc programs.

After the installations I'm not able to go on withn my work and start the programs because it gives me the error that i linked you in the image.

Can you help me in solving this problem?

In the following there are both the report of the two errors i faced in my attempt . I also attached to images that shows the same error reports.

Thank you in advance for your support.

Best regards.

ignazio Casale

%%%%%%%%% ERROR REPORTED ON HYPERMESH %%%%%%%%%%%%%

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh
Error Code: 9
Error Description:
Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

%%%%%%%%%% ERROR REPORTED ON HYPERWORKS %%%%%%%%%%%%%%%

====================

[12/02/22 18:15:51] Activating features...

[12/02/22 18:15:51] Trying to activate...

[12/02/22 18:15:51] Deactivating features...

[12/02/22 18:15:51] Activating...

[12/02/22 18:15:51] Activating required features

[12/02/22 18:15:52] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/2022-edu/security/altair_lic.dat;C:/Program Files/Altair/2022-edu/hwdesktop/../security/altair_lic.dat;C:\Program Files\Altair\2022-edu\security;C:\Program Files\Altair\2022-edu\security\altair_lic.dat;

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[12/02/22 18:15:53] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperworksEDU

Error Code: 9

Error Description:

Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[12/02/22 18:15:53] Unable to activate

[12/02/22 18:16:26] Releasing features...

[12/02/22 18:16:26] Invalid state for releasing

[12/02/22 18:16:26] Failed to release

[12/02/22 18:16:26] Trying activate features...

[12/02/22 18:16:26] Trying to activate...

[12/02/22 18:16:26] Deactivating features...

[12/02/22 18:16:26] Activating...

[12/02/22 18:16:26] Activating required features

[12/02/22 18:16:28] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found

Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2022-edu\security\altair_lic.dat - (Err: 9) Feature not found

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[12/02/22 18:16:29] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperworksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperworksEDU

Error Code: 9

Error Description:

Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU

Error Code: -40

Error Description:

[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[12/02/22 18:16:29] Failed to activate

ALTAIR ERROR.png

ERRORE HYPERWORKS.png

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Accepted answers

All comments

Adriano_Koga

Hi,

did you add the license as 'altair_lic.dat' inside the security folder? Can you double check?

Sometimes, if Windows hides the extension, your file coukld be altair_lid.dat.dat

Can you also share a picture of your license file?

Does the ETHERNET matches with your mac address of your network adapter?

Payal Pawar_20288

Hi,

Can you once check whether the Ethernet ID of your machine matches the Ethernet ID in the license file? Or else can you run ipconfig/all in the command window and send the output here?

All the troubleshooting steps necessary for student license issues are here - https://altairuniversity.com/altair-student-edition-licensing/