HyperMesh Crash when importing STEP File

Jandre Nel
Jandre Nel Altair Community Member
edited May 30 in Community Q&A

Good day,

I have a student edition license for Hyperworks. When I import a STEP file, the program crashes. When I import the same part with a .dwg file, I can not see the part. 

Any help in resolving the problem would be greatly appreciated. 

 

Thanks. 

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Answers

  • A2105
    A2105 Altair Community Member
    edited April 8

    Hey Jandre,

    have you found a solution in the meantime?

    best regards

  • Jandre Nel
    Jandre Nel Altair Community Member
    edited April 9
    A2105 said:

    Hey Jandre,

    have you found a solution in the meantime?

    best regards

    Hi,

     

    No, I have tried all methods of importing geometry. I always get the error shown below.

     

    image

  • Evan Turner
    Evan Turner Altair Community Member
    edited April 10

    I am having the same issue with my installation (Student Ed. HyperMesh CFD 2023). I am trying to open a STEP file as the geometry and the program either immediately crashes or provides the "A segmentation error occurred. Do you want to save your model?" error message before closing. I'm using a STEP file that has worked on a 2022 installation on another computer so I am confident it is not the file.

    I'd appreciate any help or suggestions, thanks in advance.

  • Tiago Sousa
    Tiago Sousa Altair Community Member
    edited April 17

    Hello, I am having the same issue with the Studend license from Hypermesh. When import a geometry, it crashes without any notice. Couldn'd find out a solution yet neither a response. Not the file, tried remove and reinstalled, downloaded it again.

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited April 17
    Tiago Sousa said:

    Hello, I am having the same issue with the Studend license from Hypermesh. When import a geometry, it crashes without any notice. Couldn'd find out a solution yet neither a response. Not the file, tried remove and reinstalled, downloaded it again.

    Please take a look at this article

    https://community.altair.com/community?sys_id=85f88aea1b9fb410507ca6442a4bcb88&view=sp&id=community_blog&table=sn_communities_blog

     

    Also make sure you are imported a supported file type for the student version (not all cad,solver types are valid)

  • Jandre Nel
    Jandre Nel Altair Community Member
    edited April 22
    Jason Craanen_20442 said:

    Please take a look at this article

    https://community.altair.com/community?sys_id=85f88aea1b9fb410507ca6442a4bcb88&view=sp&id=community_blog&table=sn_communities_blog

     

    Also make sure you are imported a supported file type for the student version (not all cad,solver types are valid)

    I deleted all the setting files as per the article, but the same issue still occurs. 

     

    Any other steps that we can follow? 

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited April 22
    Jandre Nel said:

    I deleted all the setting files as per the article, but the same issue still occurs. 

     

    Any other steps that we can follow? 

    Did you look into all the other options such as graphics driver.

    Also can you verify what type of file you are importing. Not all are supported in the student version. 

    https://web.altair.com/altair-student-edition

  • Jandre Nel
    Jandre Nel Altair Community Member
    edited April 23
    Jason Craanen_20442 said:

    Did you look into all the other options such as graphics driver.

    Also can you verify what type of file you are importing. Not all are supported in the student version. 

    https://web.altair.com/altair-student-edition

    Hi,

    I am using STEP files, which I believe are supported in the student version. I followed all the options relevant to my error, but the program kept crashing when I imported the STEP file. 

     

    Can I download the 2022 version somewhere? 

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited April 23
    Jandre Nel said:

    Hi,

    I am using STEP files, which I believe are supported in the student version. I followed all the options relevant to my error, but the program kept crashing when I imported the STEP file. 

     

    Can I download the 2022 version somewhere? 

    Can you share the file?

    No only the latest version of the Student is available.

  • Jandre Nel
    Jandre Nel Altair Community Member
    edited April 23
    Jason Craanen_20442 said:

    Can you share the file?

    No only the latest version of the Student is available.

    I've attached a simple STEP file that I created to test the import. The program crashes even when I import this file. 

  • Jandre Nel
    Jandre Nel Altair Community Member
    edited April 29
    Jandre Nel said:

    I've attached a simple STEP file that I created to test the import. The program crashes even when I import this file. 

    Hi,

    Any success testing the import of the STEP file? 

  • Pradyut Sood
    Pradyut Sood Altair Community Member
    edited May 30

    I have the same problem. I've tried uninstalling and reinstalling HyperWorks and the issue persists. The file is probably not an issue because it's a part of Altair's own tutorial on Altair Learning. Either way, I've uninstalled and reinstalled it a couple times too.

    I'm attaching the file for reference in case there's an issue with it that I'm unaware of.

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited May 30

    Hello all,

    this is an issue with the current HW student edition ... this will be fixed in the next release of the student edition which will be the same package as the full version.

    The workaround is wait for the next release of EDU, it'll be the full version.

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