student id license key problem

kumaran sankar
kumaran sankar Altair Community Member
edited September 23 in Community Q&A
The problem I am currently facing is I couldn’t use my student edition license key and the reason is I installed the PSIM software using student id, after that the software was working fine but I got a problem in my laptop and I have to reset my laptop and also I did it. After that if I reinstall the software I couldn’t use the same license key to activate it. It says that the license key is already in use, and also I couldn’t deactivate it. This is my entire problem. Right now I just want someone to deactivate my license key so that I can re activate it in my resetted laptop. Kindly help me out of this issue. 
 
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