we have license, but i can't use this

Nurbolat

We are notifying you to confirm availability of your managed-AU license for AU Enterprise Suite v2024 as well as AU Enterprise Suite v2024 from 2024-10-14 to 2025-10-13.

 

Any additional products or features if purchased (e.g., Catia V5 Reader) outside of the Altair suite would be included in the provided license. See table below.

 

Altair One Customer Portal

To access the managed licenses, please create an Altair One account linked to your company's account. Once the account is set up, your Altair One credentials (user ID and password) can be used to access your managed licenses.

 

In addition to accessing managed licenses, an Altair One account will enable you to access product downloads, Knowledge Base, product documentation, customer support, and to participate in the Community forums. These valuable resources will help you discover, learn, and grow, all while having the opportunity to network with fellow explorers.

 

Software Downloads

Download the latest version of Altair products from our Marketplace.

 

Altair 2024 - Licensing FAQ

 

Q: How do I access my managed license?

A:  If this is the first time you are using managed licenses, please follow the steps outlined in this article, "Getting Started with Managed Altair Units" to ensure a successful start. Please note that you will need to login to Altair One before accessing this article. 

 

Q: Where do I get my license file?

A:  There is no license file with your managed Altair Units. All you need to do is authorize your machine as explained in the previous question. 

 

Q: Can I use my managed 2024 license to launch Altair applications from previous versions?

A:  Yes. Your managed 2024 license is compatible with Altair product versions 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, and 14.0, that are a part of the license suite. However, Altair officially supports the current and the two previous versions of our products: AU AEC Structural Engineer V2024, V2023 and V2022. 

Questions?

Please do not reply directly to this email.

 

If you have any technical questions, please contact our support team by visiting Altair Community and Support website.

 

We value our relationship with you and appreciate your business.

 

 

Best Regards,

 

Stephanie Buckner

Chief Operating Officer

Altair Engineering, Inc.

 

 

 

 

 

profile users and managed licenses don't working 

can u help me?

SotiriosPapadopoulos

Hello,

As we will need some extra information from your side, please create a support ticket using the Contact Support button on the main page:

Best regards,

Sotirios Papadopoulos