S-Frame does not start after splash screen

Gestion desActifsti
Gestion desActifsti Altair Community Member
edited January 2023 in Community Q&A

Hello,

 

I work for the IT department and I am trying to package the new version of S-FRAME for deployment.

I'm having a lot of trouble with the new Altair installer for S-FRAME.

I have installed AltairS-FRAME2022.2_win64.exe on my computer and I am unable to start S-FRAME.

After a short splash screen, the application stops and the process in the task manager disappears.

I was never prompted the login screen to enter my Altair One credentials.

 

Is there any manipulations I could do to try solving this?

It worked on my Virtual Machine >AFTER I installed S-CONCRETE and activated it.

Doesn't work on my laptop with S-FRAME only.

 

Regards,

Alexandre

 

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Answers

  • Andres Chavez
    Andres Chavez New Altair Community Member
    edited December 2022

    Hello Alexandre,


    Thank you for getting in touch with us. My name is Andrés, from Altair's Technical Support, and I'll be glad to assist.

     

    Thanks for the elaboration, Alexandre. We want to carry on with this conversation on Service Now, as this platform will not allow us to attach files. For your reference, the case number is CS0403935. You will find our comments over there.

     

    We appreciate you bringing this to our attention. We will communicate further on Service Now.

     

     

    Kind regards,

     

    Andrés Chávez Burgos

    AEC Support Engineer Intern

  • Kai-Uwe Bevc
    Kai-Uwe Bevc Altair Community Member
    edited January 2023
    Andres Chavez said:

    Hello Alexandre,


    Thank you for getting in touch with us. My name is Andrés, from Altair's Technical Support, and I'll be glad to assist.

     

    Thanks for the elaboration, Alexandre. We want to carry on with this conversation on Service Now, as this platform will not allow us to attach files. For your reference, the case number is CS0403935. You will find our comments over there.

     

    We appreciate you bringing this to our attention. We will communicate further on Service Now.

     

     

    Kind regards,

     

    Andrés Chávez Burgos

    AEC Support Engineer Intern

    Hi Andrés

    Is there already a solution for this?

    I have the same problem on several computers.

    Best

    Kai-Uwe

  • Andres Chavez
    Andres Chavez New Altair Community Member
    edited January 2023
    Kai-Uwe Bevc said:

    Hi Andrés

    Is there already a solution for this?

    I have the same problem on several computers.

    Best

    Kai-Uwe

    Hello Kai-Uwe,

     

    Thank you for getting in touch with us. We had the chance to exchange information with Alexandre and we were able to fix the situation. However, we do not know the particularities in your case, so we'd like to investigate deeper as to what might be going on in your case. Could you please let us know if you installed using the MSI files or the EXE files? Do you receive any error messages or pop-up windows when the software is not launching correctly? Are you trying to access the CBE version of the software or the Altair Units (from Altair One) version? Are you attempting to access the software using your credentials or your colleagues'? We'd recommend sending all your comments, details, screenshots, etc. to the following email address.:

     

    sframe-support@altair.com

     

    This will automatically create a case on the Service Now platform (please ensure you send a single email to this account to avoid automatically creating multiple cases). Once the case is created on the platform, we can carry on with our conversation over there to give you the fastest and most accurate response.

     

    Please send the solicited information to the email address above so we can look deeper into your case. We'll remain attentive.

     

    Kind regards,

     

    Andrés Chávez Burgos

    AEC Solutions Engineer

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