CAN'T LOG IN

Jeffrey Hebert
Jeffrey Hebert Altair Community Member
edited April 2023 in Community Q&A

CAN'T ACTIVATE LICENCE.  NO CUSTOMER SERVICE...  WILL GET BACK YOU YOU IN 24 - 48 HOURS....

Tagged:

Answers

  • SLarrazabal
    SLarrazabal
    Altair Employee
    edited April 2023

    Hello Jeffrey, 

    for these cases where some exchange of personal contact information may be required, I would encourage you to create a support case by logging into the Altair Community website > Contact support. 

    Our dedicated support team will reach out back to you as soon as possible. 

    Regards, 

    Sebastian

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited April 2023

    Hello,

    Alternatively if you cannot create a case please send us an email to support@altair.com, with detailed description of where you cannot login and the exact message you are getting.

    Thanks,

    Matthieu Pupat

Categories