Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

Problems with licence

Good morning,

I recently purchased a license.
After downloading Simlab from the marketplace and installing it locally within a dedicated folder, I saved the license file within the same folder. I have indicated the location of the license but it keeps giving me problems by saying the message "Invalid license" providing these additional details:

====================

[04/26/23 11:37:33] Trying activate features...

[04/26/23 11:37:33] Trying to activate...

[04/26/23 11:37:33] Deactivating features...

[04/26/23 11:37:33] Activating...

[04/26/23 11:37:33] Activating required features

[04/26/23 11:37:36] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

Feature: SimLabPrePost

Error Code: 51

Error Description:

[LOCAL] C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat - (Err: 51) Unable to use network license as a local license

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

Altair Hosted HyperWorks Units: License error

Feature: SimLabPrePost

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[04/26/23 11:37:41] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

Altair Hosted HyperWorks Units: License error

Feature: SIMLAB_MAIN

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[04/26/23 11:37:46] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperWorksEDU

Error Code: 9

Error Description:

Altair Hosted HyperWorks Units: License error

Feature: HyperWorksEDU

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[04/26/23 11:37:46] Failed to activate

====================

[04/26/23 11:37:59] Releasing features...

[04/26/23 11:37:59] Invalid state for releasing

[04/26/23 11:37:59] Failed to release

====================

[04/26/23 11:37:59] Trying activate features...

[04/26/23 11:37:59] Trying to activate...

[04/26/23 11:37:59] Deactivating features...

[04/26/23 11:37:59] Activating...

[04/26/23 11:37:59] Activating required features

[04/26/23 11:38:02] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

Feature: SimLabPrePost

Error Code: 51

Error Description:

[LOCAL] C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat - (Err: 51) Unable to use network license as a local license

Altair Hosted HyperWorks Units: License error

Feature: SimLabPrePost

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[04/26/23 11:38:06] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

Altair Hosted HyperWorks Units: License error

Feature: SIMLAB_MAIN

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[04/26/23 11:38:12] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

Feature: HyperWorksEDU

Error Code: 9

Error Description:

Altair Hosted HyperWorks Units: License error

Feature: HyperWorksEDU

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[04/26/23 11:38:12] Failed to activate

====================

Could you please help me?

Thank you,

Simone

Immagine 2023-04-26 113917.png

Find more posts tagged with

English

Licensing and Altair Units

Accepted answers

All comments

Adriano_Koga

Hi Simone,

What version have you installed?

I've heard that in version 2022.3 there are a few features that have changed, specially Inspire and SimLab, thus you would need to request a new license file to your Altair local representative.

But if this is not your case, can you confirm what kind of license this is? Is it a server license? If so, have you installed the Altair License Server in your machine? The server machine needs to be up and running and you need to point the environment variable ALTAIR_LICENSE_PATH=6200@your_server

Matthieu Pupat

Hello,

You cannot use the license you got as a local license. You will need to install the Altair License Manager as described in KB0119878 - Installing Altair License Manager Version 15.2.0 on Windows

Thanks,

Matthieu Pupat