Problems with licence

Simone Zanetti
Simone Zanetti New Altair Community Member
edited April 2023 in Community Q&A

Good morning,

I recently purchased a license. 
After downloading Simlab from the marketplace and installing it locally within a dedicated folder, I saved the license file within the same folder. I have indicated the location of the license but it keeps giving me problems by saying the message "Invalid license" providing these additional details:

====================

[04/26/23 11:37:33] Trying activate features...

[04/26/23 11:37:33] Trying to activate...

[04/26/23 11:37:33] Deactivating features...

[04/26/23 11:37:33] Activating...

[04/26/23 11:37:33] Activating required features

[04/26/23 11:37:36] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

 

Feature: SimLabPrePost

Error Code: 51

Error Description:

[LOCAL] C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat - (Err: 51) Unable to use network license as a local license

 

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

 

Altair Hosted HyperWorks Units: License error

 

Feature: SimLabPrePost

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

 

 

[04/26/23 11:37:41] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

 

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

 

 

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

 

Altair Hosted HyperWorks Units: License error

 

Feature: SIMLAB_MAIN

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

 

 

[04/26/23 11:37:46] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

 

Altair Hosted HyperWorks Units: License error

 

Feature: HyperWorksEDU

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

 

 

[04/26/23 11:37:46] Failed to activate

====================

====================

[04/26/23 11:37:59] Releasing features...

[04/26/23 11:37:59] Invalid state for releasing

[04/26/23 11:37:59] Failed to release

====================

[04/26/23 11:37:59] Trying activate features...

[04/26/23 11:37:59] Trying to activate...

[04/26/23 11:37:59] Deactivating features...

[04/26/23 11:37:59] Activating...

[04/26/23 11:37:59] Activating required features

[04/26/23 11:38:02] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWSimLabPrePost

Error Code: 9

Error Description:

Feature not found

 

Feature: SimLabPrePost

Error Code: 51

Error Description:

[LOCAL] C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat - (Err: 51) Unable to use network license as a local license

 

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

 

Altair Hosted HyperWorks Units: License error

 

Feature: SimLabPrePost

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

 

 

[04/26/23 11:38:06] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, SIMLAB_MAIN

Error Code: 9

Error Description:

Feature not found

 

Feature: SIMLAB_MAIN

Error Code: 9

Error Description:

 

 

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

 

Altair Hosted HyperWorks Units: License error

 

Feature: SIMLAB_MAIN

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

 

 

[04/26/23 11:38:12] System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorksEDU

Error Code: 9

Error Description:

Feature not found

 

Feature: HyperWorksEDU

Error Code: 9

Error Description:

 

 

License Path: C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/altair_lic.dat;C:/Users/zanettis/OneDrive - Henkel/Desktop/Altair/SimLab/../security/altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat;C:\Users\zanettis\OneDrive - Henkel\Desktop\Altair\altair_lic.dat

 

Altair Hosted HyperWorks Units: License error

 

Feature: HyperWorksEDU

Error Code: -40

Error Description:

[LicID 74491] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

 

 

[04/26/23 11:38:12] Failed to activate

====================

 

Could you please help me?

 

Thank you,

Simone

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Answers

  • Adriano_Koga
    Adriano_Koga
    Altair Employee
    edited April 2023

    Hi Simone,

     

    What version have you installed?

    I've heard that in version 2022.3 there are a few features that have changed, specially Inspire and SimLab, thus you would need to request a new license file to your Altair local representative.

     

    But if this is not your case, can you confirm what kind of license this is? Is it a server license? If so, have you installed the Altair License Server in your machine? The server machine needs to be up and running and you need to point the environment variable ALTAIR_LICENSE_PATH=6200@your_server

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited April 2023

    Hello,

    You cannot use the license you got as a local license. You will need to install the Altair License Manager as described in KB0119878 - Installing Altair License Manager Version 15.2.0 on Windows

    Thanks,

    Matthieu Pupat

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