Hyperworks has encountered an error and must now exit

Daniel_21347
Daniel_21347 New Altair Community Member
edited July 2023 in Community Q&A

Hello,

I am trying to perform a fatigue analysis with Hyperlife. I set up the model but when I try to save or run the sumulation I have the following error:

image

I have the correct graphic card running the program. I also try to reinstal the software but the error still appear. 

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Answers

  • Chayan
    Chayan
    Altair Employee
    edited July 2023

    You could try and delete the session files created in the My Documents folder and see if that helps. If that doesn't, then can you provide the Updates and System information for your installation of HyperWorks along with any crash/log files that might have been generated at the time of crash?

  • Daniel_21347
    Daniel_21347 New Altair Community Member
    edited July 2023

    Hi Chayan,

    I try to delete files created in my documents folder but it doesn´t work. So I attach Updates and System information.

    Also I attach a file that is generated when the error message appears. I open the file and I think there is no useful information...but anyway I attach it.

    Thanks in advanced

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited July 2023

    Hello Daniel,

    I would look into this article for debugging suggestions and additional information to send.

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0119809

    Have you tried with a updated version?

    When do you actually see the error? You mention on save or run of solution. Have you checked the file path? Tried a different path?

    Just some ideas

    thanks

    jason

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