Hyperworks license error code 9 and 40 when logging in

Max Lippert

Hi,

 

I am having problems logging into Hyperworks.
On startup, the login box appears, but I get the following license error:

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[11/15/21 00:45:13] Activating features...
[11/15/21 00:45:13] Trying to activate...
[11/15/21 00:45:13] Deactivating features...
[11/15/21 00:45:13] Activating...
[11/15/21 00:45:13] Activating required features
[11/15/21 00:45:15] System Error during checking out: Altair License Manager: License error

Feature: GlobalZoneAM
Error Code: 9
Error Description:
[NETWORK] 6200@localhost - (Err: 9) Feature not found

Altair Hosted HyperWorks Units: License error

Feature: HyperMesh
Error Code: -40
Error Description:
[LicID 43223] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

[11/15/21 00:45:16] System Error during checking out: Altair License Manager: License error

Feature: GlobalZoneAM
Error Code: 9
Error Description:
[NETWORK] 6200@localhost - (Err: 9) Feature not found

Altair Hosted HyperWorks Units: License error

Feature: HyperworksEDU
Error Code: -40
Error Description:
[LicID 43223] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

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I have no VPN active and also tried to disable the firewall.
My account is active and it is not a student account.
According to this I have no Altair_license.dat file and only want to log in with my acount.
When I try to start another program like Hypermesh I get an error message (error code 9).

I hope you can help me!

 

Matthieu Pupat

Hello Max,
I created a support case for you.
Thanks,
Matthieu Pupat

Ludovico

Hi Max,

Do you remember how did you solve this problem?

I've had exactly the same issue using EDEM and don't know how to proceed. Thank you in advance,
Best regards,
Ludovico.

Max Lippert

Ludo said:

Hi Max,

Do you remember how did you solve this problem?

I've had exactly the same issue using EDEM and don't know how to proceed. Thank you in advance,
Best regards,
Ludovico.

Hi Ludovico,

I hope this helps

best regards,

Max