Unable to download software from Altair Student Edition mail links

James Mutua
James Mutua New Altair Community Member
edited August 2021 in Community Q&A

I am unable to download software from Altair student edition mail link sent to my email. Kindly assist. Thank you


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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2021

    Hi James,

    You should be able to download the software using the links on the license email now, we have sent a pdf with links to you too,

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download (in Google Chrome), in such cases

    • You should copy (right click on link and copy link) and paste the download links in a different browser (like edge or firefox) and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there

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