download and try problems

sedef tüzün
sedef tüzün New Altair Community Member
edited December 2023 in Community Q&A

I chose the cast program in the marketplace. I clicked the try button, the cast software still does not appear in my apps. There is neither a download link nor the program I chose is in my apps section.

As far as I can see everyone has this problem. it says your attempt is accepted, it does not share any download link. The app is also not included in my apps section.

After 5 or 10 seconds, I press the "try" button again for the cast program. A strange warning appears that you have reached your limit. How can I fill my limit when the program doesn't have a download link yet?

Is there no real authority on altair side who can solve our problem?

Thanks.

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited December 2023

    Hello,

    The error is most likely due to a processing timing issue. It can take a few minutes after you order your trial to get access to downloads. I would suggest trying a bit later.

    Thanks,

    Matthieu Pupat

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