Don't have Ethernet Physical Adress

Nancy Jewel Mcdonie
Nancy Jewel Mcdonie Altair Community Member
edited April 18 in Community Q&A

Hi all, 

As I know, I need to provide my laptop's ethernet physical adress to create license file (pic 1). But some laptop doesn't have this ethernet, just wifi physical adress only (pic 2). So If we create license with this wifi mac id, and then when we change the wifi, our license will error? I think we can fix this problem by create a vitural wifi mac id, or something else,... I don't know. 

Does anyone know how to fix this? 

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited April 11

    Hello,

    WiFi MAC address will work but you need to make sure that WiFi card will always be on i.e. do not turn it off with physical switch if you have one and make sure your OS will not turn it off if not connected to WiFi to save power.

    Thanks,

    Matthieu

  • Nancy Jewel Mcdonie
    Nancy Jewel Mcdonie Altair Community Member
    edited April 11
    Matthieu Pupat_21268 said:

    Hello,

    WiFi MAC address will work but you need to make sure that WiFi card will always be on i.e. do not turn it off with physical switch if you have one and make sure your OS will not turn it off if not connected to WiFi to save power.

    Thanks,

    Matthieu

    Hello sir, 

    Do you mean this 'Disable' button?

    image

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited April 18

    That is one possibility. It could also be your operating system trying to save power and disabling it.

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