Installation error

danyang zheng
danyang zheng New Altair Community Member
edited October 2022 in Community Q&A
I just download the inspire cast from the marketplace and something goes wrong with the installation which shows fatal application error and the details is Flexeraaxd$aaa: Windows DLL failed to load.
I also check the log which have two files which are jreinstallerError and pythonInstallerError.
    
So could someone help me to address this installation problem?
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Answers

  • Chayan
    Chayan
    Altair Employee
    edited October 2022

    It looks like you are using Windows 11. You can either install v 2022 of Inspire Cast, or you can add a system variable (JAVA_TOOLS_OPTIONS, shown below) and then install v2022.1.

    image

    Do note, Windows 11 is currently not officially supported by the Altair suite. Official support will be coming shortly.

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