S-Frame 2022 won't start

Kevin Wang
Kevin Wang Altair Community Member
edited August 2022 in Community Q&A

Dear support,

I'm having trouble with the software "S-Frame 2022". I have tried both exe and msi installers and the results are the same. The installation process looks normal and it completed successfully. However, the software won't start after the installation. I can see the executable files located under the program folder on the Windows x64 bit system.  My old version "S-Frame 2021" is still working fine.

Thanks,

Kevin

 

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Answers

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited May 2022

    Hello Kevin,

    Thanks for getting in touch.  We're happy to help. 

    One thought is that S-FRAME comes in 3 different editions (Standard, Professional, and Enterprise).  If your company is using the Structural Engineer Suite, you will want to install the 'Professional' Edition of S-FRAME.  If your company using the Advanced Structural Engineer Suite, you will want to install the 'Enterprise' edition of S-FRAME.

    It would be helpful to get more information about your company/licenses.  I will create a support ticket for you so that we can get you up and running.

    Regards,
    Matthew Sauer

    Altair Support

  • Kevin Wang
    Kevin Wang Altair Community Member
    edited May 2022

    Hi Matthew,

    Thanks for your help! I used the S-Frame License Utility and switched the edition from the default "Enterprise" into the "Professional". The INI file under the software folder is showing the following contents.

    q/

    [Application Information]
    Type=5
    Country=0
    Product No=10
    Edition=2

    [User Information]
    Company=
    Name=

    /q

    Any suggestions are appreciated. 

    Kevin

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited May 2022

    Thanks Kevin,

    As discussed, it seems your 'Type' setting was defined incorrectly. If you use the 'Type = 1', the software should launch.

    Regards,

    Matthew Sauer

  • hoan_20565
    hoan_20565 Altair Community Member
    edited August 2022

    Hello,

    @Matthew Sauer , could you please tell me how to know if my license is Standard, Professional, or Enterprise?

    I received a license key *.lic. I try to active my S-Frame but It does not start?

    TKS

  • Matthew_Sauer1
    Matthew_Sauer1
    Altair Employee
    edited August 2022
    hoan_20565 said:

    Hello,

    @Matthew Sauer , could you please tell me how to know if my license is Standard, Professional, or Enterprise?

    I received a license key *.lic. I try to active my S-Frame but It does not start?

    TKS

    Hello Hoan,

    Thank you for getting in touch.

    The answer will depend on your Altair One License.  If you have units of the Structural Engineer (SE) Suite, then you will need to install the 'Professional' edition.  If you have units of the Advanced Structural Engineer (ASE) Suite, then you should install the 'Enterprise' edition.

    We actually have an article on this very topic that may help as well:

    https://community.altair.com/community?id=kb_article&sysparm_article=KB0119963

    If that doesn't help, please feel free to submit a Support Ticket here: https://community.altair.com/community?id=csm_get_help&sys_id=de45c412c312310015519f2974d3ae1b

    Regards,
    Matthew Sauer

    Altair Support

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