Java VM issues when install HW13 in a Windows7 64bit
Altair EmployeeHi,
Something went wrong when I install HW13 in a Windows7 64bit PC.
- When I launched hw13.0_win64.exe, selected all moduals to install, I got several notifications that 'InstallAnywhere Self-Extractor has stopped working' or 'LaunchAnywhere has stopped working', and just few files and folders were copied to destination directory, none of the moduals was installed.
- I installed Desktop/Solvers/sTDesign successfully using their sub-installers.
- Now I can't install 'Desktop help' and 'Solver help' because they can be installed only by using the Master installer.
- I got those 'stopped working' notifications if running hw13.0_win64.exe for two help moduals.
- I tracked to the temp directory 'c:\users\xxxxx\AppData\Local\Temp\I1413011089\Windows\' and tried 'hwsolvershelp13.0_win64.exe', then I got 'Windows error 2 occurred while loading Java VM'.
Any ideas?
Thank you.
Dean
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- Download MD5 checksum a freeware from the internet (note however that Altair and the Altair university team are not responsible for external software, their use and their effects), Unzip the checksum folder if necessary and extract its contents to a suitable location
- Double click / run the Winmd5 checksum executable
- Select the executable by clicking on the browse button or drag and drop the file into the window
- Download the original md5 checksum value from the HyperWorks website for the version in question at the link below
- Paste the original value of the md5 checksum in the gui tool and click on verify
Hi, Prakash,
Thanks for your reply. Installation files are as followed.
http://s5.sinaimg.cn/middle/001yxY6tgy6MMIPnS04d4&690
Hi Dean Han,
Unfortunately the image links are not working.
Please note: If you are a commercial user, you can contact your local support for a prompt solution.
Hi, Prakash,
It seems installation files are ok.
File: F:\prfsoft\HyperWorks\hw13.0_win64.exe
Size: 67828480 BytesFile version: 14, 0, 0, 0MD5: DE675AF2A5327CA830ECBCC79D6980C8SHA1: 1BD63DF00209791BA9E6A219FF1FB3987AC44745CRC32: D4066124File: F:\prfsoft\HyperWorks\hwdesktophelp13.0_win64.exeSize: 1217061792 BytesFile version: 14, 0, 0, 0MD5: 35FCD856178219AA01CDCBFE08A0B2ECSHA1: 691E0E98B5569E05C074E2F66825ACBE5C1122DACRC32: F9603A64File: F:\prfsoft\HyperWorks\hwsolvershelp13.0_win64.exeSize: 350837864 BytesFile version: 14, 0, 0, 0MD5: 4025520ED0C6535C3942FA06CB0C2531SHA1: 619F4C95D67DAE13BF52996CE873509302D84792CRC32: FBDE982B
Please verify the integrity of the software executable after download, please do a checksum following the procedure below
<?xml version="1.0" encoding="UTF-8"?>
Hi Dean,
could you please share an image of installation file sizes you have on your machine?