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Java VM issues when install HW13 in a Windows7 64bit

Altair Forum User

Hi,

Something went wrong when I install HW13 in a Windows7 64bit PC.

When I launched hw13.0_win64.exe, selected all moduals to install, I got several notifications that 'InstallAnywhere Self-Extractor has stopped working' or 'LaunchAnywhere has stopped working', and just few files and folders were copied to destination directory, none of the moduals was installed.
I installed Desktop/Solvers/sTDesign successfully using their sub-installers.
Now I can't install 'Desktop help' and 'Solver help' because they can be installed only by using the Master installer.
I got those 'stopped working' notifications if running hw13.0_win64.exe for two help moduals.
I tracked to the temp directory 'c:\users\xxxxx\AppData\Local\Temp\I1413011089\Windows\' and tried 'hwsolvershelp13.0_win64.exe', then I got 'Windows error 2 occurred while loading Java VM'.

Any ideas?
Thank you.

Dean

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Altair Forum User

Hi Dean,

could you please share an image of installation file sizes you have on your machine?

Altair Forum User

Hi, Prakash,

Thanks for your reply. Installation files are as followed.

http://s5.sinaimg.cn/middle/001yxY6tgy6MMIPnS04d4&690

http://s11.sinaimg.cn/middle/001yxY6tgy6MMIPoffY0a&690

Altair Forum User

Hi Dean Han,

Unfortunately the image links are not working.

Please note: If you are a commercial user, you can contact your local support for a prompt solution.

Altair Forum User

Hi, Prakash,

It seems installation files are ok.

File: F:\prfsoft\HyperWorks\hw13.0_win64.exe

Size: 67828480 Bytes

File version: 14, 0, 0, 0

MD5: DE675AF2A5327CA830ECBCC79D6980C8

SHA1: 1BD63DF00209791BA9E6A219FF1FB3987AC44745

CRC32: D4066124

File: F:\prfsoft\HyperWorks\hwdesktophelp13.0_win64.exe

Size: 1217061792 Bytes

File version: 14, 0, 0, 0

MD5: 35FCD856178219AA01CDCBFE08A0B2EC

SHA1: 691E0E98B5569E05C074E2F66825ACBE5C1122DA

CRC32: F9603A64

File: F:\prfsoft\HyperWorks\hwsolvershelp13.0_win64.exe

Size: 350837864 Bytes

File version: 14, 0, 0, 0

MD5: 4025520ED0C6535C3942FA06CB0C2531

SHA1: 619F4C95D67DAE13BF52996CE873509302D84792

CRC32: FBDE982B

Altair Forum User

Please verify the integrity of the software executable after download, please do a checksum following the procedure below

Download MD5 checksum a freeware from the internet (note however that Altair and the Altair university team are not responsible for external software, their use and their effects), Unzip the checksum folder if necessary and extract its contents to a suitable location
Double click / run the Winmd5 checksum executable
Select the executable by clicking on the browse button or drag and drop the file into the window
Download the original md5 checksum value from the HyperWorks website for the version in question at the link below
Paste the original value of the md5 checksum in the gui tool and click on verify

<?xml version="1.0" encoding="UTF-8"?>