Problem with HyperMesh in student edition

Hi All,

I've got a problem with HyperWorks student edition.
While I try to open HyperWorks desktop it open HyperView as default. While I try to switch into HyperMesh I can see only error shown below.
If I remove mentioned localization - while I changing from HyperView into Hypermesh it just switch off whole application. Next try: the same statement as shown below.
Is anybody who can help me

<?xml version="1.0" encoding="UTF-8"?>

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Rahul_P1

Please delete the .altair folder and the other files as specified in the post above and restart the app and see,

Altair Forum User

unfortunately, still doesn't work :-(

Rahul_P1

Delete the above files and uninstall the application,

It is important to first try deleting the downloaded executable file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

<?xml version="1.0" encoding="UTF-8"?>

Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

<?xml version="1.0" encoding="UTF-8"?>

Select the executable by clicking on the browse button or drag and drop the file into the window

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

Still the same problem... /emoticons/default_sad.png' srcset='/emoticons/sad@2x.png 2x' title=':(' width='20' />

Altair Forum User

Any answer? This is happening with me too./emoticons/default_unsure.png' title=':unsure:' />

Altair Forum User

as so far I have no solution :-(

Altair Forum User

I uninstalled and downloaded again five times but doesn't work... And I can't find all files to delete... They don't exist!

Rahul_P1

Please confirm the student edition is being run with a valid student edition license (using full version license with the student edition can cause these errors)

make sure the 2017 license is used with the 2017 version.

please provide system information, operating system, graphics card and driver etc.

There is solution of this problem:
Right click on HyperWorks shortcut and select 'Properties'. Next remove '/clientconfig hwfepre.dat' in Target line.

Regards

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

it look like problem with library or config. Each component of HyperWorks are working except of hypermesh. Any kind of licence problem should influed for whole package, not only for just one component.
So all in all: the problem is in software (lack of library) or it is some kind of hardware conflict.

Rahul_P1

please provide system information, operating system, graphics card and driver etc.

Altair Forum User

Windows 10 pro

Intel core i5-4200u CPU @1.6GHz - 2.3GHz

RAM 6 GB

OS 64 bits

Driver Intel HD graphics Family version 20.19.15.4549

Intel HD Graphics 4400

Is that enough?

Altair Forum User

Intel core i5-3210M - 2.5GHz

RAM 8 GB

OS 64 bits, Windows 7 Home Premium

Intel HD Graphics 4000 / Radeon HD 7670K

Rahul_P1

The intel HD graphics card is not supported, could you please switch to a supported card (switch it in BIOS to NVIDIA or any supported card in your machine already) and try?

Unable to find an attachment - read this blog

Altair Forum User

It still doesn't work for me. I don't know what else to do, please help.

Rahul_P1

Have you switched to a supported card? also the driver version may need to be updated on the card...