Inspire and Virtual Wind Tunnel freeze and don't open

Altair Forum User

Hi All,

Recently as a partnership with Altair, I have been given the full HyperWorks suite as sponsorship. All works with the license etc. etc. however when I try to open either Inspire or Virtual Wind Tunnel, the software freezes and doesn't open. My system specs are Windows 7 64-bit, Intel core i5 and 8GB RAM.

 

 

Thanks,

Alfie Payne

Rahul_P1

Hi Alfie,

 

Are you using the HHWU to connect to the license servers at altair? 

Altair Forum User

Hi,

No I'm not - not as far as I am aware. I have an altair_lic.dat file in the security folder within C:\Program Files\Altair\13.0\security folder.

 

Rahul_P1

open the license file in a text editor and see if it has the Inspire and VWT features, if so place the license file within the security folder within the inspire folder and the vwt folder as well and try, 

Altair Forum User

I've tried this and it still isn't working - do I need to set any environment variables? If so what would these be?

 

 

Alfie

Rahul_P1

Can you send us a copy of the license file to altairuniversity@altair.com 

 

Meanwhile it is possible that these tools were not installed correctly, can you redownload the software suite, carry out a MD5 checksum to see if the checksum value matches the one on the site and then reinstall the suite please, thanks 

Altair Forum User

I've just sent the file through - also, a reinstall hasn't worked I've tried that today as well.

 

 

Alfie