Problem with running HyperWorks 2017

Altair Forum User

Hi,

I have a problem with Hyperworks Student Edition. After running the program loads for a moment and then the process dies. The second time it displays an error

'Folder  C:/Users/Michal/.Altair/AssemblyDb/udm20170/atCtrlSession_workspace already exists and not empty.' Then 'The library is closed.'

After deleting the folder the whole situation is repeated. 

Any idea how to fix it?

 

Michal

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

I am having the same issue.

Altair Forum User

Anyone?

Rahul_P1

Close all the HW Apps > delete the .altair folder and other settings files (the files in the locations in the image below) > restart the app

 

 

Altair Forum User

Didn't work. It's a problem with HyperMesh I suppose. I'm able to open HW app, HyperView, HyperGraph but not HM.

Rahul_P1

It is important to first try deleting the downloaded file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

 

 

 <?xml version="1.0" encoding="UTF-8"?>

1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

 

2. Select the executable by clicking on the browse button or drag and drop the file into the window

 

 

 

Regards

Altair Forum User

There is solution of this problem:
Right click on HyperWorks shortcut and select 'Properties'. Next remove '/clientconfig hwfepre.dat' in Target line.

Regards

<?xml version="1.0" encoding="UTF-8"?>

Rahul_P1

Michal1509,

 

Can you please confirm if the above has helped you? 

Altair Forum User

I had the same problem, but just the lukasz's solution worked in my PC.

Altair Forum User

Hello,

I have the same problem. While deleting the part that lukasz mentioned worked for being able to run HyperWorks, when I try to open HyperMesh in HyperWorks I get the exact same errors again. Deleting the above mentioned folders did not work. I already tried reinstalling the program and opening it as administrator. Both didn't work. Is there anything else I could try? 

Thanks a lot! 

Kind regards

Antonia

Imoto

Please try to remove the following folders.

%USERPROFILE%\.Altair
%USERPROFILE%\hweDefaultWS
%USERPROFILE%\AltairLibraries

 

Thanks,

Imoto

Altair Forum User

Hello,

Finally, how to solve this problem ?

I deleted the folder mentioned by Rahul Ponginan but it doesn't still work.

Thanks for your support

Altair Forum User

Altair Forum User said:

There is solution of this problem:
Right click on HyperWorks shortcut and select 'Properties'. Next remove '/clientconfig hwfepre.dat' in Target line.

Regards

<?xml version="1.0" encoding="UTF-8"?>

 

Did you try this?

Altair Forum User

Thanks for your answer

Yes I did it. Now I can open the software. But I can only read my models with the results. I can't create a new model...

Thanks for your support

 

Altair Forum User

SOLVED !!!!!

The problem was my username containing diacritic sign ' ł '. I created a new guest account and application works fine. This same problem occurred during ANSYS running.

Altair Forum User

YES !

Thank you michal1509 ! My USER name : Théo with an 'é' was the problem...

QuyNguyenDai

Altair Forum User said:

SOLVED !!!!!

The problem was my username containing diacritic sign ' ł '. I created a new guest account and application works fine. This same problem occurred during ANSYS running.

 

We are 2018 and Hyperworks software is still NOT in compliance with Unicode !

Unbelievable !!!

Altair Forum User

Hi,

 

When I click to open Hyperworks a windows appears with the following message:

<?xml version="1.0" encoding="UTF-8"?>

 

Does anyone knows where is the problem and how can I solve it? I pasted the license to the correct file.

 

Thank you.

Adrià

Rahul_P1

Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

 

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

 

When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

         

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

 

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

 

<?xml version="1.0" encoding="UTF-8"?>

 

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

 

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

 

You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window,

Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,

Altair Forum User

Altair Forum User said:

SOLVED !!!!!

The problem was my username containing diacritic sign ' ł '. I created a new guest account and application works fine. This same problem occurred during ANSYS running.

 

Is there any other solution that does not imply creating a new guest account? In other words, is it possible to change the username? I tried but it didn't change in the directory C:/Users/Julio Armario Díaz so i'm still getting the same error.

 

Thanks for helping

Rahul_P1

Your working directory can be any folder, please change it to a folder with a simple name and no symbols as described in the post above.

Altair Forum User

How I can change the location of '.Altair' folder that the software automatically create on my user folder . The name of my user folder is not valid for the software and I don't want to create another user for use only hypermesh. 

 

Regards

Pranav Hari

Hi Luis M Pérez

 

You cant change the location of the .'Altair' folder created on your user folder.

Instead you can change the working directory 

Refer this forum post.

 

https://community.altair.com/community?id=community_question&sys_id=c84688761b2bd0908017dc61ec4bcb68

 

Altair Forum User

go to search bar

type '%temp%' and then enter

delete all the temporary files 

and run the Hypermesh software