Not able to open the download link

S B Roshan Eshwar
S B Roshan Eshwar Altair Community Member
edited July 2021 in Community Q&A

I Had applied student version Altair and got the license through mail. I am not able to open the download link which I had got through my mail. When I just click the link its showing Forbidden. And I had also checked it on both Google chrome and Microsoft edge. Awaiting for your earliest reply. Thanks in advance.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited July 2021

    Download Links Troubleshooting

    There are cases where when you click on the download links in the email, one would just see a tab open and the exe does not download, etc

    • You should copy and paste the links in a different browser and click go
    • You should open the email in a different browser (if using gmail or yahoo for instance in a browser) and click on the links in the email there
    • Write to us here if issue persists and we will send you alternate download links.

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