Segmentation error while trying to import stp geometry file.

Ameer
Ameer Altair Community Member
edited April 15 in Community Q&A

Hi, I use a student version of hyperworks. When i try to open a geometry cad file .stp into hypermesh the segmentation error is always displayed. And then software closes. I have got student license and activated it as per the manual.

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Answers

  • Rajashri_Saha
    Rajashri_Saha
    Altair Employee
    edited March 21

    Hi Ameer,

    This looks unusual as importing .stp file is supported in HWX. May be you need to reinstall or cleanup up you Document and Temp folder before reinstalling.

    I hope you have taken correct installation files.

    Thanks

    Rajashri

     

  • Ameer
    Ameer Altair Community Member
    edited March 21

    i downloaded and installed student version as well as activated license as per altair manuals. Installation file was downloaded from altair marketplace.license code was received via student mail.

  • Rajashri_Saha
    Rajashri_Saha
    Altair Employee
    edited March 22
    Ameer said:

    i downloaded and installed student version as well as activated license as per altair manuals. Installation file was downloaded from altair marketplace.license code was received via student mail.

    Can you please share a pic of installation files you have taken?

    Is it 2023Version?

    If you can share the .stp file I can check at my end.

    Thanks

    Rajashri

  • FranciscoC_20504
    FranciscoC_20504 Altair Community Member
    edited April 9

    I have the same problem exactly. I even tried different CAD file formats and the segmentation error message keeps popping. Can you please tell me how to fix this? I really need to start working on a part ASAP.

     

  • Ameer
    Ameer Altair Community Member
    edited April 12

    any updates?

  • Ameer
    Ameer Altair Community Member
    edited April 12
    Rajashri Saha_20525 said:

    Hi Ameer,

    This looks unusual as importing .stp file is supported in HWX. May be you need to reinstall or cleanup up you Document and Temp folder before reinstalling.

    I hope you have taken correct installation files.

    Thanks

    Rajashri

     

    hi rajashri.

     

    any updates on how to solve this?

  • Ameer
    Ameer Altair Community Member
    edited April 15
    Rajashri Saha_20525 said:

    Can you please share a pic of installation files you have taken?

    Is it 2023Version?

    If you can share the .stp file I can check at my end.

    Thanks

    Rajashri

    2023 version

    please find attached stp file. ( from udemy course , i got this stp file )

    installation file i downloaded from altair one marketplace.

    i deleted the download file after installing it to free up some space.

  • Jason_Craanen
    Jason_Craanen
    Altair Employee
    edited April 15
    Ameer said:

    any updates?

    Please look through this article. More than likely something about your hardware or graphics system 

    https://community.altair.com/community/en/altair-hyperworks-hardware-and-system-requirements?id=kb_article&sysparm_article=KB0119809

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