Sometimes, Altair Support will ask you to provide debug logs for licensing. This articles gives step by step explanations to provide the required logs on Windows.
From your start menu search box, type Environment variables
Pick Edit environment variables for your account from the suggestions.
From the top half of the Environment Variables dialog, pick New...
In the New User Variable Dialog, enter:
ALM_LOG_ENABLED as the Variable name
1 as the Variable value
Click on OK
Repeat steps 3 through 5 with:
ALM_LOG_LEVEL as the Variable name
debug as the Variable value
Repeat steps 3 through 5 with:
ALM_LOG_FACILITY as the Variable name
syslog as the Variable value
Make sure you see the following lines in the Environment Variables window:
Click OK at the bottom of the Environment Variables window
Start the application that you cannot get a license for and reproduce the steps where you experience an unexpected behavior.
Start a windows file explorer and type %TEMP% in the address bar, then press Enter
In the %TEMP% folder (usually C:\Users\<username>\AppData\Local\Temp) scroll down to find 1 or more files named like ALM_<date>_<time>_pid.log
Attached all of those files to your support case
After the case if resolved, reopen the Environment variables as described in steps 1 and 2
Select the line ALM_LOG_ENABLED and click Delete:
Repeat step 15 for ALM_LOG_FACILITY
Repeat step 15 for ALM_LOG_LEVEL
Make sure that all 3 lines have been removed from the Environment Variables window:
Click OK at the bottom of the Environment Variables window