Student Edition - Error 9 - in VM

Altair Forum User
Altair Forum User
Altair Employee
edited June 2021 in Community Q&A

Hello!

 

I got the Student Edition 2017 version  of FEKO installed a few days ago, but I've been unable to solve the license problems that keep showing up. It's installed on a virtual machine running Windows 10 on a Ubuntu server, if that's the issue. The error I get is Error 9: Feature not found, which is the same no matter if I start CADFEKO or POSTFEKO.  A screenshot of the error is attached.

CADFEKO-licence-error-9.png.530f68273f7bff2cace9ae990dd8343c.png

 

I have followed the basic troubleshooting guide in that I've made sure that the license file isn't named '.dat.dat'  and that it's located in the 'C:\Program Files\Altair\2017-edu\security\'-folder as shown below

no_altair_lic_dat_dat.png.4cdbdf0f32eb8a2a76ad110b3ed6b58e.png

 

In an attempt to try another folder I also added it to 'C:\Program Files\Altair\security\altair_lic.dat' and adding a system variable 'ALTAIR_LICENSE_PATH' which points to that location and file (the exact value is 'C:\Program Files\Altair\security\altair_lic.dat'). And it seems like FEKO can find this file to, but I still get error 9: Feature not found.

 

I've also double checked that the Ethernet physical address is the correct one. The one I have in the license file is 

 COMMENT = ' Server Info:  ETHERNET = 525400887701'

and the one listed in the license-utility is matching that, as can be seen in the image below

licence-utility-vm.png.5ba8ac49ad40a8a1c8c4f24d6543dd53.png

 

The featured that are listed in the license file are:

HyperWorksEDU

Acufieldview

Evolve

Inspire

HyperViewTrans

InspireStampingOneStepFeature

InspireMotion

 

But I don't think this is the issue because I have a fellow student with the same features and for him it works just fine.

 

I've tried to search the forum but now I don't know what else to check or troubleshoot. Any suggestions?

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Answers

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited February 2018
    Altair Forum User said:

    Hello!

     

    I have followed the basic troubleshooting guide in that I've made sure that the license file isn't named '.dat.dat'  and that it's located in the 'C:\Program Files\Altair\2017-edu\security\'-folder as shown below

    <?xml version="1.0" encoding="UTF-8"?>no_altair_lic_dat_dat.png.4cdbdf0f32eb8a2a76ad110b3ed6b58e.png

     

    In an attempt to try another folder I also added it to 'C:\Program Files\Altair\security\altair_lic.dat' and adding a system variable 'ALTAIR_LICENSE_PATH' which points to that location and file (the exact value is 'C:\Program Files\Altair\security\altair_lic.dat'). And it seems like FEKO can find this file to, but I still get error 9: Feature not found.

     

    From your screenshot, the full path of license file should be:

     

    C:\Program Files\Altair\2017-edu\security\altair_lic.dat

     

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited February 2018
    Altair Forum User said:

     

    From your screenshot, the full path of license file should be:

     

    C:\Program Files\Altair\2017-edu\security\altair_lic.dat

     

     

     

    Yeah, I have a license-file at both locations (just a result of me trying to troubleshoot)

    'C:\Program Files\Altair\2017-edu\security\altair_lic.dat'

    'C:\Program Files\Altair\security\altair_lic.dat'

     

    And I do think that FEKO finds and can read both files, because if I remove the file in '\2017-edu\security' I get 'Error 6: Unable to read file'. (I don't get an error if I remove file in '\Altair\security\', so I guess the former location is prioritized. If I remove both I get Error 6 for both locations.)

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