I can't authorise a new laptop I am using

Michael Hordon
Michael Hordon Altair Community Member
edited August 2022 in Community Q&A

I have recently started using a new laptop and have got my IT department to install Hyperworks 2021, but when I try to launch the program I can't get access to the units that we pay for. When I try to manual authorise the machine using an authorisation code that I generate through Altair One this does not work and I get a 'Unable to Authorize with Hosted HWU system' error.

Please can you help?

Answers

  • SLarrazabal
    SLarrazabal
    Altair Employee
    edited August 2022

    Hello Michael, 

    please download the Altair License Manager v15.0 from the marketplace https://altairone.com/Marketplace and use this tool in order to authorize your machine instead of the utility you are currently using. 

    This newer version should allow you to authorize it without any issues.