License error

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hi, 

 

My FSAE team is being sponsored by Altair Hyperworks and I get the following message when trying to install:

 

Thanks,

 

 

Marc

 

 

<?xml version="1.0" encoding="UTF-8"?>Screenshot (26).png

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited July 2017

    Are you using the student edition executable? if you are sponsored with a full version license, you need to use the full version executable.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited July 2017

    Where I can download  full version executable in altair connect

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited July 2017

    You need to go to downloads > software downloads > hyperworks > choose the version and bit version of your operating system. 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited August 2017

    This is what I downloaded. But it not works for me.

     

    I use activation token code succesfuly

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2017

    It is important to first try deleting the downloaded file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

     

     

     <?xml version="1.0" encoding="UTF-8"?>as.jpg

    1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

     

    <?xml version="1.0" encoding="UTF-8"?>ad.jpg

    1. Select the executable by clicking on the browse button or drag and drop the file into the window

     <?xml version="1.0" encoding="UTF-8"?>af.jpg

     

     

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited August 2017

    Hi, I 've reinstalled the package and got the following when on startup.

     

    This is very strange.

    <?xml version="1.0" encoding="UTF-8"?>Screenshot (28).png

    <?xml version="1.0" encoding="UTF-8"?>Screenshot (29).png

    <?xml version="1.0" encoding="UTF-8"?>Screenshot (30).png

    <?xml version="1.0" encoding="UTF-8"?>Screenshot (31).png

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2017

    Could you tell us the operating system in use and the graphics card / driver version used as well?

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited August 2017

    win 64 bit.

     

    Now i'm using external laptop graphics because I've burnt the integrated  one. NVIDIA 840m. Laptop is z50-70 lenovo i5-4200u

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2018

    Hello!

    I'm encountering the same problem as above. Did you find any solution for this?

    (I'm also using Win10 64bit, Nvidia GeForce 820M and a full version of HyperWorks (not student edition))

     

    I tried re-installing, but it didn't help.

     

    Thanks,
    Sebestyén

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 2018

    Note that you can contact local commercial support to help you step by step for your requirements https://altairhyperworks.com/ClientCenterHWSupportProduct.aspx 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited October 2018

    Hi, I received wrong Password for student version from HYPERMESH

    (ETHERNET I'd is not matching)

     

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 2018

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

             

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    <?xml version="1.0" encoding="UTF-8"?>123.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

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