license error, i can use hypermesh and radioss for starter but it gives error for engine

Good afternoon, 

I have a license error trying to run a radioss simulation, i can use hypermesh and radioss for starter but it gives error for engine: see next

LICENSE ERROR
-------------
Altair Hosted HyperWorks Units: License error

Feature:Radioss
Error Code: -40
Error Description:
[LicID 52031] AU Mechanical Engineer - (Err: -10) While checking out feature "GlobalZoneEU": Not enough features available (Only 21000 features available.)
[LicID 54241] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

Altair Hosted HyperWorks Units: License error

Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID 52031] AU Mechanical Engineer - (Err: -40) While checking out feature "HyperWorksEDU": Requested feature name was not found in licenses
[LicID 54241] AU Mechanical Engineer - (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

I have the machine authorized in altairone website  so i don´t know what more to do to fix the problem, I have contacted the IT responsible but I dont get an answer yet..

thanks in advance

Ignacio