Altair licensing service failed to start

Leon_20382
Leon_20382 Altair Community Member
edited October 2020 in Community Q&A

Dear support team

 

I'm an Engineer from distributor in Taiwan. Our customer has a problem when he install license manager.

 

During installation, it shows this error in the end.

 

image.png.501de5b701550ec4657f0545a2f01d13.png

 

Their OS is win7 64 bit. I tried 3 different version of license manager, 13.0 13.1 13.3, it shows the same error in the end. 

 

Can you help me to solve this issue? Or any suggestion can help me to diagnose this error.

 

Thank you!

 

Leon

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited December 2017

    Can you make sure the license is generated for the correct ethernet ID, 

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited December 2017

    Have a look at server log file. You will found more informations about this fail.

  • Leon_20382
    Leon_20382 Altair Community Member
    edited December 2017
    Altair Forum User said:

    Can you make sure the license is generated for the correct ethernet ID, 

     

    Altair Forum User said:

    Have a look at server log file. You will found more informations about this fail.

     

    Thank you!

     

    The license file is right. The only log file I found after installation is this one, but I can't see any error from it.

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.930a8d9387509117ebd39c4eb2a68bb8.png

     

    And I run this commend in cmd.
    'C:\Program Files\Altair\licensing13.3\bin\lmx-serv.exe' -c 'C:\Program Files\Altair\licensing13.3\altair-serv.cfg'

     

    During this commend is running, the software can be opened, but if i close cmd window, i can't open the software.

    <?xml version="1.0" encoding="UTF-8"?>image.thumb.png.63d9f20b16c1e6bbb6f081f0d80df8de.png

     

    Do you have any suggestion to find out why licensing service failed to start?

     

    Thanks for you help.

  • Q.Nguyen-Dai
    Q.Nguyen-Dai Altair Community Member
    edited December 2017

    If you can run license server in manual mode, your license file is OK.

    If license service can not start, that's Windows issue I think. Maybe try to reinstall again the server?

    I don't use Windows for license server (only Linux!) so I can't help you more.

     

  • Leon_20382
    Leon_20382 Altair Community Member
    edited December 2017
    Altair Forum User said:

    If you can run license server in manual mode, your license file is OK.

    If license service can not start, that's Windows issue I think. Maybe try to reinstall again the server?

    I don't use Windows for license server (only Linux!) so I can't help you more.

     

     Thanks for your help!

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2019

    you need to manually request for the license in the Altair licensing as there has been multiple problems regarding it, you have to go into the developers option to be able to request and accept the licensing, I have had this issue, facebook has helped me to understand the issue and provide me with a solution.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2019

    you need to manually request for the license in the Altair licensing as there has been multiple problems regarding it, you have to go into the developers option to be able to request and accept the licensing, I have had this issue, facebook has helped me to understand the issue and provide me with a solution.

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