help me

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A
Altair License Manager: License error

 

Feature: GlobalZoneAP

Error Code: 6

Error Description:

[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 6) Unable to read file

 

Feature: HyperMesh

Error Code: 6

Error Description:

[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 6) Unable to read file

 

License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat

 

please!!!

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2015

    Please refer to the image.

    <?xml version="1.0" encoding="UTF-8"?>post-7616-0-67301100-1441772924_thumb.jp

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2015

    i don't see the image.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2015
    Altair Forum User said:

    i don't see the image. t don't open the image

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2015

    Hi Huân Ngô,

     

    I can see that you have applied for a license but the license is not approved.

     

    Please use your university email ID to request the Student Edition.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2015

    yes.but i am waiting approval and it's over 24h.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2015

    Huan, 

     

    Your license was approved and delivered to you. 

     

    The software requires a license file to function, please login to your Altair Store account to download the license file.

     

    You should find the license file in the Student Edition Downloads section, 

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

  • Fady Farouk
    Fady Farouk Altair Community Member
    edited January 2016
    Altair Forum User said:

    Huan, 

     

     

     

     

    Your license was approved and delivered to you. 

     

     

     

     

     

    The software requires a license file to function, please login to your Altair Store account to download the license file.

     

     

     

     

     

    You should find the license file in the Student Edition Downloads section, 

     

     

     

     

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     

     

     I have the same problem right now, can someone help?

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited February 2016

    HI Fady Farouk,

     

    Your license request was approved in October 2015. Student Edition license is valid for an year.

     

    Please login to your Altair Store account to download the license file.

  • Fady Farouk
    Fady Farouk Altair Community Member
    edited February 2016
    Altair Forum User said:

    HI Fady Farouk,

     

    Your license request was approved in October 2015. Student Edition license is valid for an year.

     

    Please login to your Altair Store account to download the license file.

     Thank you for your reply. I have downloaded it and still get this error:

     

    Altair License Manager: License error

    Feature: GlobalZoneEU
    Error Code: 9
    Error Description:
    [LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

    Feature: HyperMesh
    Error Code: 9
    Error Description:
    [LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

    License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat


     

     

     I have attempted to use the license on Windows on this machine using Parallels on my mac as the HW Beta version wasnt working on my OSX El Capitan, but that didnt work either, Now i have installed another version of windows using bootcamp and the license isnt working anywhere.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited February 2016

    Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

     

    The Ethernet ID is the id of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Please check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu

     

    The listed Host ID should be used to generate the license file, That means if the host ID provided by the application and below methods does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

    You can also find it by running ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    cid:image003.png@01CF0B7F.86CDCC60

     

    Alternatively run getmac in command window to find out available Ethernet addresses

    cid:image004.png@01CF0B7F.86CDCC60

  • Fady Farouk
    Fady Farouk Altair Community Member
    edited February 2016

    Thank you for the reply. 

     

    Im afraid the steps led me to find the Ethernet IDs do not match. Please see the screenshot and advise.

    <?xml version="1.0" encoding="UTF-8"?>Untitled.png

  • Fady Farouk
    Fady Farouk Altair Community Member
    edited February 2016
    Altair Forum User said:

    Thank you for the reply. 

     

    Im afraid the steps led me to find the Ethernet IDs do not match. Please see the screenshot and advise.

    <?xml version="1.0" encoding="UTF-8"?>Untitled.png

     

     

     

     

     

     

     

     

    I have requested a new license with the new HostID using the store app. and now awaiting approval. many thanks

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited February 2016

    check for physical address under Ethernet adapter local area connection, 

    I do not see this in the image below, perhaps you can when you scroll down the ipconfig result,

    also run ipconfig/all after you switch off bluetooth and wifi, also paste the output of almutil  -hostid application from the Start > Altair > Tools > Admin tools Menu

  • ICG
    ICG New Altair Community Member
    edited July 2019

    Hello,

     

    I refer to the image showed by the guest, the #2 comment

     

    What is remove environment  variable License_path ??

     

    I do not understand.

     

    I followed all steps, and my license does not work

     

  • ICG
    ICG New Altair Community Member
    edited July 2019

    I upload two images of the ALMutil just in case they provided information

    <?xml version="1.0" encoding="UTF-8"?>ALmutil.PNG

    <?xml version="1.0" encoding="UTF-8"?>Captura.PNG

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