License error 9

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello, I have a HyperWorks workshop tomorrow and need to have this figured out ASAP. I requested a license last night, and got it this morning, however, I am receiving this error when I try to open the program. From what I can see, it is an issue with the Ethernet Host ID. When I applied for the license, I stupidly put in my global IP because my computer doesn't have an ethernet port and I wasn't sure what it was looking for. I have seen in other forums that people without an ethernet port are able to use their Wireless LAN adapter MAC and it still works. I have since gotten the correct MAC address by using the getmac and ipconfig -all commands. Am I able to just replace this number wherever ETHERNET shows up in the .dat file, or do I need to apply for a new license? I tried this already and I still get the same error, so I'm not sure what I'm doing wrong.

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited November 2017

    I have the exact same issue right here 

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited November 2017

    You have to request for a new license with the correct ethernet ID of your computer, the license file must not be edited. 

     

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