Why doesn't Thea Render license show in my Altair account?

Veronika P
Veronika P Altair Community Member
edited September 2022 in Community Q&A
Hello,
 
I just bought a lease license for Thea Render, but it doesn't show in my Altair account. Also trying to activate it in Sketchup, but it shows an error message saying that requested feature name was not found in licenses. 
 
Could you please help me with this?  
 
Thank you.
 
Best Regards
Veronika Planietová
Tagged:

Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited August 2022

    Hello,

    Since this discussion will involve private information exchange, I have created a support case.

    Thanks,

    Matthieu Pupat

  • Veronika P
    Veronika P Altair Community Member
    edited August 2022

    Thank you a lot.

    It is kind of urgent tho, could you please get back to me ASAP?

    I would really appreciate it.

     

    Veronika

  • Frederik rubens
    Frederik rubens New Altair Community Member
    edited September 2022
    Matthieu Pupat_21268 said:

    Hello,

    Since this discussion will involve private information exchange, I have created a support case.

    Thanks,

    Matthieu Pupat

    Hello Matthieu, I'm having the same issues. I created a case but no one has repsonded.

    I need to submit files tonight. Can you please respond asap. Case number: CS0375946

    Thank you

Categories