Student license problem: a changing of the personal laptop

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A
Hello everybody,

 

I have a problem with my student license,I have changed my laptop so the HostID is different now; I still have some months available for the using of my license.

 

Is it possible to update the license with the new ethernet ID?

 

Thanks in advance.

Regards

Marcello

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 2015

    Unfortunately the license file cannot be updated, however if you request for a new license with the new host ID we can provide a new license as a special case. 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited October 2015
    Thanks for your help and your quick response, I will ask for a new license right now. (same email address 'marce.dellacorte@.......')

     

    Best Regards 

    Marcello

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited October 2015

    Your license was approved. 

  • Fady Farouk
    Fady Farouk Altair Community Member
    edited February 2016

    I am in the same problem. How do i request for a new license with my new HostID? Thanks in advance.

  • Fady Farouk
    Fady Farouk Altair Community Member
    edited February 2016
    Altair Forum User said:

    I am in the same problem. How do i request for a new license with my new HostID? Thanks in advance.

    I have requested a new license with the new HostID using the store app. and now awaiting approval. many thanks

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited February 2016

    your license was approved 

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited March 2016

    I have the same Problem. I have requested a new license with the new Host-ID on the 03/04/2016 by the altair store, but it is pending. Can you please approve my license? Thanks a lot!

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited March 2016

    Hi Marco,

     

    Can you share the order ID for the license you have applied for?

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited March 2016

    Yes of course. Hier is the Order Information - Order #32599. 

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited March 2016

    Your order was approved, 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited March 2016

    Thank you very much! :)/emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20'>

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited May 2017

    Dear Sir,

    I have the same problem, I have requested a new license just now at Altair store.

    The order Number is 51832, appreciate that if you could approval my request.

     

    Thanks.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2017

    Your order 51832 was approved and delivered, thanks. 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited June 2017

    Dear Sir,

     

    I recently re-ordered HyperWorks Student (order no. 52188), because I previously downloaded it on a Linux OS based machine, which I later realized is not supported.

    Furthermore, the ethernet host ID I used in the new order is associated with wireless LAN, since my ethernet adapter on the new machine is not functional. The host ID generator only gave '0000000000E0'.

    Will this work alright? If yes, could you please approve the order? And if not, could you please provide me with a solution?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2017

    zubin,

    your order was approved and delivered,

    place the license (downloaded from the store > student edition downloads section) into your security folder, rename it to altair_lic.dat and check,

    see the basic troubleshooting post in the forum for any help,

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2017

    Dear Sir,

     

    i have the same problem after changing my laptop. Is it possible to update my license?

     

    Order Number: 51887

     

    Thanks in advance.

     

    Best regards

     

    Tobi

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2017

    Please request for a new license here

    http://studentedition.altair.com/

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2017

    thank you

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2017
    same problem I've update the license with the new ethernet ID, hope can be approved, Thanks in advance !

     

     

     

     
  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2017

    Hello,

    after some troubles with my network adapter I assembled a new one at my laptop. For this reason my Ethernet HostID changed. That´s why I need a new license  for my HyperWorks Student Edition. I tried to do a requested for a new license but I have no idea what I have to insert at the field 'Account'.

    Can you help me?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2017

    You need to request for the student edition here - http://studentedition.altair.com/ 

    there is no field for account here,

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited December 2017

    I have a similar issue. When registering today I did not realize that the MAC address was needed, so that I accidentally used my DHCP IP address to generate my license. Do I have to register again with my MAC address or is there another option?

     

    Thank you in advance for your support.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited December 2017

    You have to register again and enter the correct ID, 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited January 2018

    Sir I have changed the PC can u provide me with the new license file

  • Sanjay Nainani_20973
    Sanjay Nainani_20973 New Altair Community Member
    edited January 2018
    Altair Forum User said:

    Unfortunately the license file cannot be updated, however if you request for a new license with the new host ID we can provide a new license as a special case. 

     

    Please request a new license  http://studentedition.altair.com/ 

     

    Thank you

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited March 2018

    Hello I have had lots of problem and have not been able to open the Inspire with the computer I registered. I have applied for a new license from another computer can I get it approved? 

  • Sanjay Nainani_20973
    Sanjay Nainani_20973 New Altair Community Member
    edited March 2018

    Hello,

     

    If you have requested for one, please wait it will surely be approved.

     

    Thankyou

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2018

    Hello, I've changed my laptop, so now I get the error 9. I have already requested a new license here, http://studentedition.altair.com/ , but I get no answer. Is there something I'm doing wrong??

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited May 2018
    Dear everybody,

     

    I have changed my laptop so the HostID is different now.

    Is it possible to update the license with the new ethernet ID?

    Thanks in advance.

    Regards

     

    Luca
  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited May 2018

    Luca,

     

    In special cases like this you can request for another license with the correct ethernet ID and you must then use the new license file.

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