Invalid License when using Hosted Altair One credentials

Franco Rizzi
Franco Rizzi Altair Community Member
edited November 2022 in Community Q&A

Hello,

I am trying to access to my license in Altair One. I know the credentials are correct and as is an online license, there is no .dat file so I cannot create an Environment Variable. 

image

Thank you for your help,

Franco

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Best Answer

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited November 2022 Answer ✓
    Franco Rizzi said:

    Hi Matthieu, 

    This is the Licence Log

    [11/07/22 12:28:45] Releasing features...

    [11/07/22 12:28:45] Invalid state for releasing

    [11/07/22 12:28:45] Failed to release

    [11/07/22 12:28:45] Trying activate features...

    [11/07/22 12:28:45] Trying to activate...

    [11/07/22 12:28:45] Deactivating features...

    [11/07/22 12:28:45] Activating...

    [11/07/22 12:28:45] Activating required features

    [11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:28:48] Failed to activate

    [11/07/22 12:29:05] Releasing features...

    [11/07/22 12:29:05] Invalid state for releasing

    [11/07/22 12:29:05] Failed to release

    [11/07/22 12:29:05] Trying activate features...

    [11/07/22 12:29:05] Trying to activate...

    [11/07/22 12:29:05] Deactivating features...

    [11/07/22 12:29:05] Activating...

    [11/07/22 12:29:05] Activating required features

    [11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:29:07] Failed to activate

    Thank you!

    Hello,

    Your license is an EMEA license and cannot be used from outside of Europe, Africa or Middle East.

    Thanks,

    Matthieu Pupat

Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited November 2022

    Hi Franco,

    We will need the full License Log to help you. Please click on License Log and send the full content of the window.

    Thanks,

    Matthieu

  • Franco Rizzi
    Franco Rizzi Altair Community Member
    edited November 2022

    Hi Matthieu, 

    This is the Licence Log

    [11/07/22 12:28:45] Releasing features...

    [11/07/22 12:28:45] Invalid state for releasing

    [11/07/22 12:28:45] Failed to release

    [11/07/22 12:28:45] Trying activate features...

    [11/07/22 12:28:45] Trying to activate...

    [11/07/22 12:28:45] Deactivating features...

    [11/07/22 12:28:45] Activating...

    [11/07/22 12:28:45] Activating required features

    [11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:28:48] Failed to activate

    [11/07/22 12:29:05] Releasing features...

    [11/07/22 12:29:05] Invalid state for releasing

    [11/07/22 12:29:05] Failed to release

    [11/07/22 12:29:05] Trying activate features...

    [11/07/22 12:29:05] Trying to activate...

    [11/07/22 12:29:05] Deactivating features...

    [11/07/22 12:29:05] Activating...

    [11/07/22 12:29:05] Activating required features

    [11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:29:07] Failed to activate

    Thank you!

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited November 2022 Answer ✓
    Franco Rizzi said:

    Hi Matthieu, 

    This is the Licence Log

    [11/07/22 12:28:45] Releasing features...

    [11/07/22 12:28:45] Invalid state for releasing

    [11/07/22 12:28:45] Failed to release

    [11/07/22 12:28:45] Trying activate features...

    [11/07/22 12:28:45] Trying to activate...

    [11/07/22 12:28:45] Deactivating features...

    [11/07/22 12:28:45] Activating...

    [11/07/22 12:28:45] Activating required features

    [11/07/22 12:28:47] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:28:48] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:28:48] Failed to activate

    [11/07/22 12:29:05] Releasing features...

    [11/07/22 12:29:05] Invalid state for releasing

    [11/07/22 12:29:05] Failed to release

    [11/07/22 12:29:05] Trying activate features...

    [11/07/22 12:29:05] Trying to activate...

    [11/07/22 12:29:05] Deactivating features...

    [11/07/22 12:29:05] Activating...

    [11/07/22 12:29:05] Activating required features

    [11/07/22 12:29:06] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperMesh

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:29:07] System Error during checking out: Altair Hosted HyperWorks Units: License error

     

    Feature: HyperworksEDU

    Error Code: -40

    Error Description:

    [LicID 52571] AU Enterprise Suite - (Err: -40) While checking out feature "GlobalZoneAM": Requested feature name was not found in licenses

     

     

    [11/07/22 12:29:07] Failed to activate

    Thank you!

    Hello,

    Your license is an EMEA license and cannot be used from outside of Europe, Africa or Middle East.

    Thanks,

    Matthieu Pupat

  • Franco Rizzi
    Franco Rizzi Altair Community Member
    edited November 2022

    Thank you very much! The settings of my computer were established as "Region" and the timezone somewhere else so it did not work.

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