How to Reach the Altair Support Team

Login to Altair One: and click on the nine dots on the top left. Click on the "Community & Support" option.

If you are a user accessing the community for the first time, you need to configure your preferred multifactor authentication method. You can set up more than one authentication method if needed.

A screenshot of a security methodDescription automatically generated

After completing the authentication process, you will be redirected to the Altair Community tab.

Within the Altair Community tab, click on "Contact Support" or "Create a Case." Fill in the required details for your support request.

Once you've filled in the necessary information, submit the ticket.