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I am facing the same issue, did you figureout how rectify it?
The most common cause of this that I have seen is the solvers not being installed with HyperWorks. The fix for this is to uninstall the software then re-install it and make sure you have the installation packets for HyperWorks and the solvers and use the master install to install all the packets at the same time. I highlighted below the packet you should use for installation. During this you should the second image where you can select Desktop and Sovers.
Did you also download "Mechanical Solvers" when you downloaded HyperWorks? And when you installed HyperWorks did you check the box next to "Mechanical Solvers"?