🎉Community Raffle - Win $25

An exclusive raffle opportunity for active members like you! Complete your profile, answer questions and get your first accepted badge to enter the raffle.
Join and Win

Launch AcuSolve dialog doesn't open

User: "Chris L_20388"
New Altair Community Member
Updated by Chris L_20388

I'm fairly new to Altair products so apologies if I'm missing something fundamental.

I've created a model and meshed it in HyperWorks CFD v2021.2, essentially following the process in this video https://youtu.be/ox2aCp9lQJI.

However, when I come to the point of running the model, I click the 'Run' button on the Solution tab, and the only thing that happens is I get a message at the top of the screen saying 'Define AcuSolve run settings and click "Run" to submit job'. However, the launcher doesn't open.

I've tried with some of the HyperWorks CFD tutorial cases and for these I do get the 'Launch AcuSolve' dialog box.

Any suggestions for what I could be missing?

 

Find more posts tagged with

Sort by:
1 - 13 of 131
    User: "acupro"
    Altair Employee
    Updated by acupro

    If you're able to attach the HyperWorks CFD database (.hm file), please do so.  I assume you went into Flow > Physics to define the problem setup.  And that you have generated the mesh also.

    Any other pop-ups, maybe on another screen (or hidden if sometimes you work with multiple screens, and other times not)?

    User: "Chris L_20388"
    New Altair Community Member
    OP
    Updated by Chris L_20388

    Unfortunately I'm not able to attach the .hm file.

    In response to your other questions:

    • Yes, I've gone into Flow > Physics and believe that is all set up correctly:
    • image
    • Yes, I have generated a mesh. I haven't yet worked out how to check things like mesh quality. Could a poor quality mesh cause HW to not allow the run to be started?
    • I can't see any pop-ups at all

    Thanks,

    Chris

    User: "acupro"
    Altair Employee
    Updated by acupro

    Unfortunately I'm not able to attach the .hm file.

    In response to your other questions:

    • Yes, I've gone into Flow > Physics and believe that is all set up correctly:
    • image
    • Yes, I have generated a mesh. I haven't yet worked out how to check things like mesh quality. Could a poor quality mesh cause HW to not allow the run to be started?
    • I can't see any pop-ups at all

    Thanks,

    Chris

    Can you save the full path to the location where you've saved the HyperWorks CFD file (.hm database)?  Are there any spaces or other characters in the full directory path?  Are you using the commercial/paid version?  Or the student version?  How many nodes/elements do you have in the meshed model?

    User: "acupro"
    Altair Employee
    Updated by acupro

    Can you save the full path to the location where you've saved the HyperWorks CFD file (.hm database)?  Are there any spaces or other characters in the full directory path?  Are you using the commercial/paid version?  Or the student version?  How many nodes/elements do you have in the meshed model?

    I meant to ask for the full path - along with which version (commercial, student/academic) and meshed model size/count (nodes/elements).

    User: "Chris L_20388"
    New Altair Community Member
    OP
    Updated by Chris L_20388

    I meant to ask for the full path - along with which version (commercial, student/academic) and meshed model size/count (nodes/elements).

    Hi again,

    Thanks for your help on this. 

    The .hm file is saved in the top level of my HDD e.g D:/example-CFD-file.hm, so no spaces.

    Yes, I'm using the commercial version. The model has 5.1m nodes/19.6m 3d elements.

    User: "acupro"
    Altair Employee
    Updated by acupro

    Hi again,

    Thanks for your help on this. 

    The .hm file is saved in the top level of my HDD e.g D:/example-CFD-file.hm, so no spaces.

    Yes, I'm using the commercial version. The model has 5.1m nodes/19.6m 3d elements.

    What happens if you create a directory under D:/ and put the model there, rather than in D:/ itself.  For example  -  D:/Test/example-CFD-file.hm

    Then try opening the file again and running.  Any difference?  Sometimes there are permissions issues in the upper-level directory.

    User: "Chris L_20388"
    New Altair Community Member
    OP
    Updated by Chris L_20388

    What happens if you create a directory under D:/ and put the model there, rather than in D:/ itself.  For example  -  D:/Test/example-CFD-file.hm

    Then try opening the file again and running.  Any difference?  Sometimes there are permissions issues in the upper-level directory.

    Unfortunately not, still the same

    User: "acupro"
    Altair Employee
    Updated by acupro

    Unfortunately not, still the same

    Have you ever used this with dual monitors - where perhaps the panel has 'opened' on the second monitor - but now you're working on a single monitor?

    Any difference you use File > SaveAs, save as a name like D:/Test/exampleCFDfile.hm (removed other characters) - then try running?

    User: "Chris L_20388"
    New Altair Community Member
    OP
    Updated by Chris L_20388

    Have you ever used this with dual monitors - where perhaps the panel has 'opened' on the second monitor - but now you're working on a single monitor?

    Any difference you use File > SaveAs, save as a name like D:/Test/exampleCFDfile.hm (removed other characters) - then try running?

    I am using it on dual monitors - however, I tried it the other day when just using a single monitor and still had the same issue, and if I try one of the tutorial files (using dual monitors), the dialog box does open.

    With regards to your second suggestion - in fact, that was what I did at the same time as saving it in a subfolder on the D: drive.

    User: "acupro"
    Altair Employee
    Updated by acupro

    I am using it on dual monitors - however, I tried it the other day when just using a single monitor and still had the same issue, and if I try one of the tutorial files (using dual monitors), the dialog box does open.

    With regards to your second suggestion - in fact, that was what I did at the same time as saving it in a subfolder on the D: drive.

    Does File > Export > Solver Deck allow you to save/export the .inp (and MESH.DIR)?

    User: "acupro"
    Altair Employee
    Updated by acupro

    If you're able to share the model through secure channels - you can open a support ticket through your AltairOne account and attach it there.

    User: "Chris L_20388"
    New Altair Community Member
    OP
    Updated by Chris L_20388

    Does File > Export > Solver Deck allow you to save/export the .inp (and MESH.DIR)?

    Hi,

    Yes, that seems to work. What can I do with that file?

    I've also raised a support ticket as you suggested.

    Thanks,

    Chris

    User: "acupro"
    Altair Employee
    Updated by acupro

    Hi,

    Yes, that seems to work. What can I do with that file?

    I've also raised a support ticket as you suggested.

    Thanks,

    Chris

    You can run the job from Compute Console:

    (Windows) Start > Altair 2022.1 > Compute Console 2022.1

    Set Solver to AcuSolve

    Point 'Input file(s)' to the .inp file exported from HyperWorks CFD

    Add other options to the 'Options' area, for example if you want to use 6 physical cores add

    -np 6

    Then Run.

    You can then use the tools in HyperWorks CFD to monitor the job, etc, once running.