Using Rapidminer to mine service ticket data to product top customer questions
Would like to use Rapidminer to mine raw text entered in help desk service ticket data to product a list of top customer questions/issues.
Does anyone have some good process maps I can duplicate to get me started. I'm a newbie with all the text process algorithms.
What I'm looking for is to pull out the common phrases that are related to the customer issues so we can take this data and product better training materials for subject matters we have not captured. Unfortunately our current ticket management system is not really designed to capture good customer question data. I'd be grateful for any assistance that could be provided.
Thanks.
Dominic
Does anyone have some good process maps I can duplicate to get me started. I'm a newbie with all the text process algorithms.
What I'm looking for is to pull out the common phrases that are related to the customer issues so we can take this data and product better training materials for subject matters we have not captured. Unfortunately our current ticket management system is not really designed to capture good customer question data. I'd be grateful for any assistance that could be provided.
Thanks.
Dominic