2 Errors Please Fix

Berke Gökner
Berke Gökner Altair Community Member
edited May 2021 in Community Q&A

Hello,

When the program starts, it gives the following error.
When I want to optimize the Flux Motor, it gives the error in the window.,

I am writing with translation. Sorry.
 

imageimage

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Answers

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021

    Hello,

    Is it possible to share your study with me? You can create an archive (*.hstx file) from menu File and then Export.

    I would like to check the Setup definition.

    Can you tell me what FluxMotor version do you use?

     

    Regards,

    Diana

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Hello,

    Is it possible to share your study with me? You can create an archive (*.hstx file) from menu File and then Export.

    I would like to check the Setup definition.

    Can you tell me what FluxMotor version do you use?

     

    Regards,

    Diana

    https://www.youtube.com/watch?v=DRPC6kmz3Aw

    I'm trying to do it like in this video. I cannot assign the run because a run does not open on HyperStudy. This is the real problem.
  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    https://www.youtube.com/watch?v=DRPC6kmz3Aw

    I'm trying to do it like in this video. I cannot assign the run because a run does not open on HyperStudy. This is the real problem.

    Hello,

    what do you mean by "A run does not open on HyperStudy"? Are you able to create the FluxMotor connection and Import Variables?

    Does it fail at Run Definition?

    Regards

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Hello,

    what do you mean by "A run does not open on HyperStudy"? Are you able to create the FluxMotor connection and Import Variables?

    Does it fail at Run Definition?

    Regards

    I am getting an "an exception" error while transferring variables. I am trying to explain this.

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    I am getting an "an exception" error while transferring variables. I am trying to explain this.

    Ok I see. 

    In order to check on my side, can you please share the component exported from FluxMotor?

    Regards,

    Diana

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Ok I see. 

    In order to check on my side, can you please share the component exported from FluxMotor?

    Regards,

    Diana

    Sure, here it is.

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    Sure, here it is.

    Thanks.

    On my side I am able to import the variables and run the simulation.

    I send you the archive (.hstx) that I have exported. Can you try to import it on your side (menu File->Import) and try to run it?

    image

    I try to figure out what would be the reason of the issue and will come back to you.

    Diana

     

     

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Thanks.

    On my side I am able to import the variables and run the simulation.

    I send you the archive (.hstx) that I have exported. Can you try to import it on your side (menu File->Import) and try to run it?

    image

    I try to figure out what would be the reason of the issue and will come back to you.

    Diana

     

     

    ''no module named alt'' error continues.

     

    Does not open.
  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    ''no module named alt'' error continues.

     

    Does not open.

    Can you please tell me if any or multiple of the following environment variables are set on your machine? you can send a screenshot.

    ALTAIR_HOME

    PYTHONHOME

    PYTHONPATH

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Can you please tell me if any or multiple of the following environment variables are set on your machine? you can send a screenshot.

    ALTAIR_HOME

    PYTHONHOME

    PYTHONPATH

    None were set.
     
    Topluluk Tarafından Doğrulandı simgesi
     
     
     
     
     
  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    None were set.
     
    Topluluk Tarafından Doğrulandı simgesi
     
     
     
     
     

    Thank you for checking this.

    Could you please do one more test. I need that you launch hstbatch as below and send me the logfile.

    <installation_root>/hwdesktop/hst/bin/win64/hstbatch.exe -d -v 3 -logfile <path_to_logfile>

     

    This is how it looks on my machine from cmd window:

    image

    Regards,

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Thank you for checking this.

    Could you please do one more test. I need that you launch hstbatch as below and send me the logfile.

    <installation_root>/hwdesktop/hst/bin/win64/hstbatch.exe -d -v 3 -logfile <path_to_logfile>

     

    This is how it looks on my machine from cmd window:

    image

    Regards,

    Sure, here it is.

    Thanks for your interest.

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    Sure, here it is.

    Thanks for your interest.

    Thank you for sending the file.

    It seems there is something unusual with your installation.

    Can you confirm that the location below exists on your machine and there is a folder 'alt' inside? 

    D:/Program Files/Altair/2021-edu/hwdesktop/hst/scripts/python/python3.5/win64

     

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Thank you for sending the file.

    It seems there is something unusual with your installation.

    Can you confirm that the location below exists on your machine and there is a folder 'alt' inside? 

    D:/Program Files/Altair/2021-edu/hwdesktop/hst/scripts/python/python3.5/win64

     

    There is no "scripts" folder.
  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    There is no "scripts" folder.

    That is certanly the reason of the issue. Something went bad in your installation.

    Could you please uninstall HyperWorksDesktop and then install it again and check again the above folder.

    Looking forward for your feedback.

    Regards,

    Diana

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    That is certanly the reason of the issue. Something went bad in your installation.

    Could you please uninstall HyperWorksDesktop and then install it again and check again the above folder.

    Looking forward for your feedback.

    Regards,

    Diana

    I tried it 2 times. Same result in both. This folder does not occur. 
    I tried it on 2 different computers.
  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    I tried it 2 times. Same result in both. This folder does not occur. 
    I tried it on 2 different computers.

    Do you confirm having administrator rights? Did you notice some error messages during the installation?

    I'm discussing internally with my colleagues to try to help you.

    Regards,

    Diana

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Diana M._20503 said:

    Do you confirm having administrator rights? Did you notice some error messages during the installation?

    I'm discussing internally with my colleagues to try to help you.

    Regards,

    Diana

    One more request. Can you please execute the following commands and send me back the txt file?

    cd <installDir>/hwdesktop

     tree /a hst > hst_2021_tree_01.txt

     

     

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Do you confirm having administrator rights? Did you notice some error messages during the installation?

    I'm discussing internally with my colleagues to try to help you.

    Regards,

    Diana

    yes ı have

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    One more request. Can you please execute the following commands and send me back the txt file?

    cd <installDir>/hwdesktop

     tree /a hst > hst_2021_tree_01.txt

     

     

    Sure, here.

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited March 2021
    Berke Gökner said:

    yes ı have

    Thanks a lot for providing all the requested information. It was helpful.

    We were able to identify the reason of the issue.

    You can not run HyperStudy with FluxMotor because there is no the scripts folder in the installation. This folder is not installed because of missing files in the installer edu2021_win64.exe that you have used. I've been able to reproduce it.

    It is an issue and we will fix it as soon as possible.

    I'll let you know a turnaround solution.

    Regards,

    Diana

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    Diana M._20503 said:

    Thanks a lot for providing all the requested information. It was helpful.

    We were able to identify the reason of the issue.

    You can not run HyperStudy with FluxMotor because there is no the scripts folder in the installation. This folder is not installed because of missing files in the installer edu2021_win64.exe that you have used. I've been able to reproduce it.

    It is an issue and we will fix it as soon as possible.

    I'll let you know a turnaround solution.

    Regards,

    Diana

    Thank you for your attention, I am looking forward to your solution.

  • armin_22187
    armin_22187 New Altair Community Member
    edited March 2021
    Berke Gökner said:

    Thank you for your attention, I am looking forward to your solution.

    Hello Berke, we did a check with student edition 2020 and it looks like it works. We will provide the older version to you.

  • Berke Gökner
    Berke Gökner Altair Community Member
    edited March 2021
    armin_22187 said:

    Hello Berke, we did a check with student edition 2020 and it looks like it works. We will provide the older version to you.

    it is OK for me. Thanks
     
     
  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2021

    The student edition 2020.1 will not have the issue you report, we have sent you the link for the same by email, Thanks for letting us know about the issue, we are working on fixing this as soon as possible.

  • Sanket Patel
    Sanket Patel Altair Community Member
    edited May 2021

    Hello Community,

    This same error I had faced import .fm2hst file into altair hyperstudy.

    image

  • Sanket Patel
    Sanket Patel Altair Community Member
    edited May 2021
    Diana M._20503 said:

    Thank you for sending the file.

    It seems there is something unusual with your installation.

    Can you confirm that the location below exists on your machine and there is a folder 'alt' inside? 

    D:/Program Files/Altair/2021-edu/hwdesktop/hst/scripts/python/python3.5/win64

     

    Hi there,

    In my directory the scripts folder was created in common folder.

    C:\Program Files\Altair\2021-edu\common\python\python3.5\win64

    Is that the problem that below image was occured?

    image

  • Diana M._20503
    Diana M._20503
    Altair Employee
    edited May 2021
    Sanket Patel said:

    Hello Community,

    This same error I had faced import .fm2hst file into altair hyperstudy.

    image

    Hello,

    Are you also using the student edition 2021? If yes, we'll send you out the 2020 edition?

    Regards.

  • Sanket Patel
    Sanket Patel Altair Community Member
    edited May 2021
    Diana M._20503 said:

    Hello,

    Are you also using the student edition 2021? If yes, we'll send you out the 2020 edition?

    Regards.

    Yes I'm working on 2021 version

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited May 2021
    Sanket Patel said:

    Hello Community,

    This same error I had faced import .fm2hst file into altair hyperstudy.

    image

    The student edition 2020.1 will not have the issue you report, we have sent you the link for the same by email, Thanks for letting us know about the issue, we are working on fixing this as soon as possible.

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