2 Errors Please Fix

Berke Gökner

Hello,

When the program starts, it gives the following error.

When I want to optimize the Flux Motor, it gives the error in the window.,

I am writing with translation. Sorry.

Diana_38240

Hello,

Is it possible to share your study with me? You can create an archive (*.hstx file) from menu File and then Export.

I would like to check the Setup definition.

Can you tell me what FluxMotor version do you use?

 

Regards,

Diana

Berke Gökner

Diana M._20503 said:

Hello,

Is it possible to share your study with me? You can create an archive (*.hstx file) from menu File and then Export.

I would like to check the Setup definition.

Can you tell me what FluxMotor version do you use?

 

Regards,

Diana

https://www.youtube.com/watch?v=DRPC6kmz3Aw

I'm trying to do it like in this video. I cannot assign the run because a run does not open on HyperStudy. This is the real problem.

Diana_38240

Berke Gökner said:

https://www.youtube.com/watch?v=DRPC6kmz3Aw

I'm trying to do it like in this video. I cannot assign the run because a run does not open on HyperStudy. This is the real problem.

Hello,

what do you mean by "A run does not open on HyperStudy"? Are you able to create the FluxMotor connection and Import Variables?

Does it fail at Run Definition?

Regards

Berke Gökner

Diana M._20503 said:

Hello,

what do you mean by "A run does not open on HyperStudy"? Are you able to create the FluxMotor connection and Import Variables?

Does it fail at Run Definition?

Regards

I am getting an "an exception" error while transferring variables. I am trying to explain this.

Diana_38240

Berke Gökner said:

I am getting an "an exception" error while transferring variables. I am trying to explain this.

Ok I see. 

In order to check on my side, can you please share the component exported from FluxMotor?

Regards,

Diana

Berke Gökner

Diana M._20503 said:

Ok I see. 

In order to check on my side, can you please share the component exported from FluxMotor?

Regards,

Diana

Sure, here it is.

Diana_38240

Berke Gökner said:

Sure, here it is.

Thanks.

On my side I am able to import the variables and run the simulation.

I send you the archive (.hstx) that I have exported. Can you try to import it on your side (menu File->Import) and try to run it?

I try to figure out what would be the reason of the issue and will come back to you.

Diana

 

 

Berke Gökner

Diana M._20503 said:

Thanks.

On my side I am able to import the variables and run the simulation.

I send you the archive (.hstx) that I have exported. Can you try to import it on your side (menu File->Import) and try to run it?

I try to figure out what would be the reason of the issue and will come back to you.

Diana

 

 

''no module named alt'' error continues.

 

Does not open.

Diana_38240

Berke Gökner said:

''no module named alt'' error continues.

 

Does not open.

Can you please tell me if any or multiple of the following environment variables are set on your machine? you can send a screenshot.

ALTAIR_HOME

PYTHONHOME

PYTHONPATH

Berke Gökner

Diana M._20503 said:

Can you please tell me if any or multiple of the following environment variables are set on your machine? you can send a screenshot.

ALTAIR_HOME

PYTHONHOME

PYTHONPATH

None were set.

 

 

 

 

 

 

Diana_38240

Berke Gökner said:

None were set.

 

 

 

 

 

 

Thank you for checking this.

Could you please do one more test. I need that you launch hstbatch as below and send me the logfile.

<installation_root>/hwdesktop/hst/bin/win64/hstbatch.exe -d -v 3 -logfile <path_to_logfile>

 

This is how it looks on my machine from cmd window:

Regards,

Berke Gökner

Diana M._20503 said:

Thank you for checking this.

Could you please do one more test. I need that you launch hstbatch as below and send me the logfile.

<installation_root>/hwdesktop/hst/bin/win64/hstbatch.exe -d -v 3 -logfile <path_to_logfile>

 

This is how it looks on my machine from cmd window:

Regards,

Sure, here it is.

Thanks for your interest.

Diana_38240

Berke Gökner said:

Sure, here it is.

Thanks for your interest.

Thank you for sending the file.

It seems there is something unusual with your installation.

Can you confirm that the location below exists on your machine and there is a folder 'alt' inside? 

/Program Files/Altair/2021-edu/hwdesktop/hst/scripts/python/python3.5/win64

 

Berke Gökner

Diana M._20503 said:

Thank you for sending the file.

It seems there is something unusual with your installation.

Can you confirm that the location below exists on your machine and there is a folder 'alt' inside? 

/Program Files/Altair/2021-edu/hwdesktop/hst/scripts/python/python3.5/win64

 

There is no "scripts" folder.

Diana_38240

Berke Gökner said:

There is no "scripts" folder.

That is certanly the reason of the issue. Something went bad in your installation.

Could you please uninstall HyperWorksDesktop and then install it again and check again the above folder.

Looking forward for your feedback.

Regards,

Diana

Berke Gökner

Diana M._20503 said:

That is certanly the reason of the issue. Something went bad in your installation.

Could you please uninstall HyperWorksDesktop and then install it again and check again the above folder.

Looking forward for your feedback.

Regards,

Diana

I tried it 2 times. Same result in both. This folder does not occur. 
I tried it on 2 different computers.

Diana_38240

Berke Gökner said:

I tried it 2 times. Same result in both. This folder does not occur. 
I tried it on 2 different computers.

Do you confirm having administrator rights? Did you notice some error messages during the installation?

I'm discussing internally with my colleagues to try to help you.

Regards,

Diana

Diana_38240

Diana M._20503 said:

Do you confirm having administrator rights? Did you notice some error messages during the installation?

I'm discussing internally with my colleagues to try to help you.

Regards,

Diana

One more request. Can you please execute the following commands and send me back the txt file?

cd <installDir>/hwdesktop

 tree /a hst > hst_2021_tree_01.txt

 

 

Berke Gökner

Diana M._20503 said:

Do you confirm having administrator rights? Did you notice some error messages during the installation?

I'm discussing internally with my colleagues to try to help you.

Regards,

Diana

yes ı have

Berke Gökner

Diana M._20503 said:

One more request. Can you please execute the following commands and send me back the txt file?

cd <installDir>/hwdesktop

 tree /a hst > hst_2021_tree_01.txt

 

 

Sure, here.

Diana_38240

Berke Gökner said:

yes ı have

Thanks a lot for providing all the requested information. It was helpful.

We were able to identify the reason of the issue.

You can not run HyperStudy with FluxMotor because there is no the scripts folder in the installation. This folder is not installed because of missing files in the installer edu2021_win64.exe that you have used. I've been able to reproduce it.

It is an issue and we will fix it as soon as possible.

I'll let you know a turnaround solution.

Regards,

Diana

Berke Gökner

Diana M._20503 said:

Thanks a lot for providing all the requested information. It was helpful.

We were able to identify the reason of the issue.

You can not run HyperStudy with FluxMotor because there is no the scripts folder in the installation. This folder is not installed because of missing files in the installer edu2021_win64.exe that you have used. I've been able to reproduce it.

It is an issue and we will fix it as soon as possible.

I'll let you know a turnaround solution.

Regards,

Diana

Thank you for your attention, I am looking forward to your solution.

armin_22187

Berke Gökner said:

Thank you for your attention, I am looking forward to your solution.

Hello Berke, we did a check with student edition 2020 and it looks like it works. We will provide the older version to you.

Berke Gökner

armin_22187 said:

Hello Berke, we did a check with student edition 2020 and it looks like it works. We will provide the older version to you.

it is OK for me. Thanks

 

 

Rahul_P1

The student edition 2020.1 will not have the issue you report, we have sent you the link for the same by email, Thanks for letting us know about the issue, we are working on fixing this as soon as possible.

Sanket Patel

Hello Community,

This same error I had faced import .fm2hst file into altair hyperstudy.

Sanket Patel

Diana M._20503 said:

Thank you for sending the file.

It seems there is something unusual with your installation.

Can you confirm that the location below exists on your machine and there is a folder 'alt' inside? 

/Program Files/Altair/2021-edu/hwdesktop/hst/scripts/python/python3.5/win64

 

Hi there,

In my directory the scripts folder was created in common folder.

C:\Program Files\Altair\2021-edu\common\python\python3.5\win64

Is that the problem that below image was occured?

Diana_38240

Sanket Patel said:

Hello Community,

This same error I had faced import .fm2hst file into altair hyperstudy.

Hello,

Are you also using the student edition 2021? If yes, we'll send you out the 2020 edition?

Regards.

Sanket Patel

Diana M._20503 said:

Hello,

Are you also using the student edition 2021? If yes, we'll send you out the 2020 edition?

Regards.

Yes I'm working on 2021 version

Rahul_P1

Sanket Patel said:

Hello Community,

This same error I had faced import .fm2hst file into altair hyperstudy.

The student edition 2020.1 will not have the issue you report, we have sent you the link for the same by email, Thanks for letting us know about the issue, we are working on fixing this as soon as possible.