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Error: Unable to access internal Monarch Database

DSAFDLE

User's laptop was replaced and re-installed and activated Monarch I cannot access anymore due to this error. I have tried as suggested by the community:

Uninstall and reinstall Monarch
Removal of Auth. key and reissue of the auth. token
Repair Monarch
Repair and reinstall Microsoft SQL Server 2017 Express (which includes LocalDB)

In addition, another PC was replaced same as above, but no issue. I have even rebuilt the laptop but still having the same issue. So it can't be an anti-virus issue either.

None of there worked for me. Any other solutions I can try?

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