Monarch error - Unable to connect to the Monarch internal database

ovisinescu_87

Hello, after I have upgraded my work laptop and re-installed and activated Monarch I cannot access anymore due to this error. I have tried as suggested by the community:

1. Uninstall and reinstall Monarch
2. Removal of Auth. key and reissue of the auth. token
3. Repair Monarch
4. Repair and reinstall Microsoft SQL Server 2017 Express (which includes LocalDB)

None of there worked for me. Any other solutions I can try?

Thank you,

Oana

Nicholas_21406

Hi @ovisinescu_87 ,

Please uninstall Monarch, then temporarily disable any Antivirus software, and retry the install. If that fixes the problem, then you will need to add an exception for Monarch before re-enabling the Antivirus software.