Salesforce Connectivity Issues - API?

Altair Forum User
Altair Forum User
Altair Employee
edited September 2018 in Community Q&A

Hello!

 

I am currently having issues viewing any Salesforce data or reports via Monarch. I successfully log into Salesforce via the API, but all I see is a blank list of reports and I cannot continue to the next screen. I have a screen shot below of what I am seeing (minus my creds). I did check Salesforce as well and it shows a successful log into the API.

 

Thank you for any guidance!!!

 

Monarch Issue.PNG

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2018

    Never mind!

     

    I was able to deduce the issue down to an expired password. Without a proper Salesforce notification, I would imagine this may trip up many people. I had to actually test the connection via an ODBC driver to get the proper error message about my expired password.

     

    Apparently, I should have more confidence in my problem solving skills!

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2018
    Altair Forum User said:

    Never mind!

     

    I was able to deduce the issue down to an expired password. Without a proper Salesforce notification, I would imagine this may trip up many people. I had to actually test the connection via an ODBC driver to get the proper error message about my expired password.

     

    Apparently, I should have more confidence in my problem solving skills!

    Hi Nathan,

     

    As you are working with ODBC drivers this section of the Help Guide may be helpful: https://docs.datawatch.com/monarch/desktop/Working_with_the_Datawatch_ODBC_Drivers.htm

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